Front Desk / Receptionist – Healing Care Centre

About Healing Care Centre:

Healing Care Centre is a multidisciplinary rehabilitation and wellness clinic providing Physiotherapy, Chiropractic Care, Registered Massage Therapy, and other rehabilitation services. We are committed to providing a welcoming, professional, and patient-focused experience from the moment a patient contacts our clinic.

Position Overview:

We are looking for a friendly, organized, professional, and proactive Front Desk / Patient Care Coordinator to manage the day-to-day front desk operations of the clinic. This individual will be the first point of contact for patients and will play an important role in scheduling, patient communication, billing, insurance coordination, and supporting our practitioners.

Key Responsibilities:

• Welcome patients and provide a professional and friendly front-desk experience.
• Answer incoming phone calls, emails, and patient inquiries promptly.
• Schedule, confirm, reschedule, and manage patient appointments using the clinic management system.
• Assist new patients with intake forms, consent forms, and required documentation.
• Maintain accurate and confidential patient records.
• Process payments, issue receipts, and assist with direct billing to extended health insurance providers where applicable.
• Verify insurance information and clearly communicate coverage limitations and patient responsibilities.
• Coordinate schedules for Physiotherapists, Chiropractors, Registered Massage Therapists, and other clinic staff.
• Follow up with patients regarding appointments, treatment schedules, outstanding balances, and required documentation.
• Help maintain practitioner schedules by filling cancellations and managing waitlists.
• Support patient retention by providing excellent service and ensuring patients remain consistent with their recommended appointment schedules.
• Maintain a clean, organized, and professional reception and waiting area.
• Perform general administrative duties, including scanning, filing, data entry, and document management.
• Maintain strict patient confidentiality and follow all applicable privacy requirements.
• Communicate effectively with practitioners and management regarding patient concerns and operational issues.
• Support other clinic administrative and operational duties as required.

Qualifications & Skills

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Comfortable handling multiple tasks in a busy clinic environment.
• Professional, dependable, punctual, and positive attitude.
• Comfortable using computers, email, online booking systems, and standard office applications.
• Ability to handle sensitive patient information professionally and confidentially.

What We Are Looking For:

The ideal candidate is more than a receptionist. We are looking for someone who takes ownership of the front desk, builds positive relationships with patients, keeps the clinic organized, supports practitioners, and helps create an excellent patient experience.

The successful candidate should be friendly, confident, organized, detail-oriented, reliable, and comfortable communicating with patients both in person and over the phone.

Why Join Healing Care Centre?

At Healing Care Centre, you will work alongside rehabilitation and healthcare professionals in a supportive and growing multidisciplinary clinic. You will have the opportunity to develop your healthcare administration and patient-care coordination skills while playing an important role in the growth of the clinic.

Healing Care Centre – Heal Well, Live Better.

Pay: $17.60-$18.00 per hour

Work Location: In person