Front Desk Receptionist / Medical Assistant

We are seeking a friendly, organized, and detail-oriented individual to join our family and mental health practice as a Front Desk Receptionist / Patient Care Coordinator. This role is essential in creating a welcoming environment for patients, coordinating care, and ensuring efficient front office operations.

Key Responsibilities:

Front Desk Duties

• Greet patients warmly upon arrival and provide excellent customer service.
• Answer, screen, and direct phone calls in a courteous and professional manner.
• Schedule appointments, reschedule, and manage cancellations.
• Verify and update patient demographic information and insurance details.
• Collect copayments and process payments accurately.
• Maintain a clean and organized reception area.

Patient Care Coordination

• Assist with patient check-in and check-out procedures.
• Provide patients with necessary forms and explain completion instructions.
• Ensure patients understand appointment procedures and any required documentation.
• Act as a liaison between patients and clinical staff to address inquiries or concerns.
• Coordinate referrals, authorizations, and follow-up appointments as needed.

Administrative Tasks

• Manage and maintain electronic medical records (EMR) accurately.
• Monitor and respond to emails and messages promptly.
• Ensure compliance with HIPAA and maintain patient confidentiality.
• Assist with office supply inventory and ordering.
• Support the team with additional clerical tasks as needed.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year in a medical office or customer service role preferred.
• Proficient in EMR systems and Microsoft Office Suite.
• Familiarity with family or mental health services is a plus.

Skills & Abilities

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• High attention to detail and organizational skills.
• Compassionate and patient-centered approach.
• Problem-solving abilities and a proactive attitude.

Work Environment

• Professional medical office setting.
• Regular interaction with patients, families, and clinical staff.
• May require occasional evening or weekend shifts based on operational needs.