Front Desk Receptionist – Nail Salon

Crème De Nails is looking for a friendly, professional, organized, and dependable Front Desk Receptionist to join our growing team!

We are seeking someone who is passionate about customer service, enjoys working with people, and can help maintain a welcoming and positive environment for both our customers and team members.

The ideal candidate has at least 2 years of customer service experience, strong communication skills, the ability to multitask, and a willingness to learn about nail care services and salon operations.

Previous nail salon experience is a plus, but not required. We are happy to train the right person who is eager to learn and grow with our team.

Key Responsibilities

Customer Service & Front Desk Operations

• Warmly greet every customer and provide a welcoming, professional experience.
• Answer phone calls, schedule appointments, and assist walk-in customers.
• Provide accurate information about salon services, pricing, promotions, and availability.
• Assist customers with check-in, checkout, and payments.
• Handle customer questions, concerns, and complaints professionally and respectfully.
• Maintain a clean, organized, and welcoming front desk and reception area.

Nail Service Knowledge & Customer Guidance

• Be willing to learn about various nail services, including manicures, pedicures, gel polish, acrylics, dip powder, Gel-X, and other salon treatments.
• Understand the differences between services to help customers choose options that fit their needs.
• Clearly explain service options, pricing, and estimated service times.
• Communicate customer preferences and special requests accurately to nail technicians.
• Stay informed about salon services, products, and promotions through ongoing training.

Technician Rotation & Team Coordination

• Manage and coordinate the technician rotation system fairly and consistently according to salon policies.
• Assign walk-in customers and appointments appropriately while following the established technician turn system.
• Communicate clearly with technicians about appointments, customer arrivals, special requests, and scheduling changes.
• Help maintain a fair, respectful, and positive working environment for all team members.
• Remain neutral and professional when handling technician assignments and scheduling concerns.
• Support technicians and management during busy hours to keep salon operations running smoothly.

Teamwork & Communication

• Work closely with management, fellow receptionists, and nail technicians.
• Proactively assist team members when needed.
• Keep the team informed of important customer requests, schedule changes, or operational issues.
• Follow established salon procedures and communicate any concerns to management.
• Maintain a positive, respectful, and solution-oriented attitude.

Qualifications & Requirements

• Minimum 2 years of customer service experience (required).
• Excellent verbal communication and interpersonal skills.
• Friendly, patient, professional, and customer-focused personality.
• Strong organizational and multitasking abilities.
• Comfortable using computers, tablets, scheduling software, and POS systems.
• Ability to remain calm and professional in a fast-paced environment.
• Reliable, punctual, responsible, and detail-oriented.
• Ability to follow company policies and treat all team members fairly.
• Willingness to learn nail services, products, and salon procedures.
• Ability to work well independently and as part of a team.
• Previous receptionist, hospitality, retail, or nail salon experience is preferred.

What We're Looking For

We're looking for more than someone who simply answers phones and schedules appointments.

We want a team member who takes pride in creating an excellent customer experience, communicates well with others, treats everyone fairly, and is willing to grow professionally.

Our front desk plays an important role in keeping the salon organized, supporting technicians, and ensuring every customer feels valued.

Why Join Crème De Nails?

• Friendly, professional, and team-oriented workplace.
• Training provided on nail services and salon operations.
• Opportunity to develop customer service, communication, and leadership skills.
• Supportive management and opportunities for professional growth.
• A workplace that values fairness, accountability, and teamwork.

How to Apply

If you are dependable, motivated, passionate about customer service, and excited to be part of a growing nail salon, we'd love to hear from you!

Apply through Indeed with your resume and relevant work experience.

Crème De Nails is an equal opportunity employer.

Pay: $15.00 - $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you willing to learn different nail services and explain them to customers?
• Are you comfortable managing a fair technician rotation system and following salon policies?
• Have you worked as a receptionist or in a salon, spa, retail, or hospitality environment?
• How would you handle a technician who disagrees with a customer assignment?

Experience:

• Front desk: 2 years (Preferred)

Work Location: Hybrid remote in Ocala, FL 34481