Front Desk Receptionist Night Audit Shift

Job Summary

We are seeking an energetic, reliable, and dedicated Front Desk Receptionist to join our team. This position requires a split schedule consisting of both mid-shifts and overnight shifts.

The Front Desk Receptionist is responsible for providing excellent guest service while completing all operational duties assigned to the shift. The ideal candidate must be comfortable working independently, multitasking, handling guest concerns professionally, and assisting with light cleaning, laundry, breakfast preparation, and property security.

Primary Duties

• Greet guests warmly and provide professional, friendly customer service.
• Complete guest check-ins and check-outs accurately and efficiently.
• Use ChoiceADVANTAGE or a similar property management system to manage reservations and guest accounts.
• Process payments, deposits, authorizations, refunds, and incidental charges according to hotel policies.
• Manage reservations, modifications, cancellations, room assignments, and special requests.
• Answer telephone calls and respond to guest questions in person, by phone, or by email.
• Explain hotel policies, amenities, breakfast hours, pool rules, Wi-Fi access, and local-area information.
• Maintain accurate records of guest stays, payments, complaints, and incidents.
• Coordinate with housekeeping and maintenance regarding room readiness, repairs, and guest requests.
• Follow all hotel safety, emergency, privacy, and cash-handling procedures.
• Keep the front desk, lobby, market, breakfast area, and surrounding public areas clean and organized.
• Perform other reasonable duties assigned by management.

Mid-Shift Duties

• Review arrivals, departures, room status, special requests, and shift notes.
• Confirm that incoming rooms are clean, inspected, and ready for check-in.
• Handle the main guest check-in period efficiently and professionally.
• Collect required identification, payments, and security deposits.
• Monitor the lobby, entrances, hallways, pool area, and other public spaces.
• Communicate guest concerns and maintenance issues to the appropriate department.
• Restock front-desk supplies, guest amenities, coffee supplies, and the hotel market.
• Organize and fold laundry, including towels and linens, when assigned.
• Assist with light cleaning of the lobby, public restrooms, front entrance, and front-desk area.
• Complete shift reports and provide detailed notes to the overnight employee.
• Balance the cash drawer and ensure all transactions are properly recorded before leaving.

Night-Shift Duties

• Complete all remaining guest check-ins and assist late-arriving guests.
• Perform the nightly audit and close the hotel’s business day.
• Reconcile room charges, payments, credit-card transactions, deposits, and cash totals.
• Prepare and distribute daily operational and financial reports.
• Review no-shows, cancellations, vacant rooms, and room-status discrepancies.
• Conduct regular security walks throughout the property, including hallways, stairwells, entrances, parking areas, and pool area.
• Enforce quiet hours, pool hours, occupancy limits, visitor policies, and other hotel rules.
• Document disturbances, safety concerns, guest complaints, and unusual incidents.
• Contact management or emergency services when required.
• Complete assigned laundry, including washing, drying, folding, and organizing towels and linens.
• Clean and organize the lobby, front-desk area, public restrooms, breakfast area, and other assigned public spaces.
• Prepare the breakfast area for morning service, including setting out approved supplies and equipment.
• Restock front-desk supplies, guest amenities, coffee, pool towels, and market items.
• Prepare shift notes and communicate all unresolved issues to the morning employee and management.

Required Skills and Qualifications

• Previous hotel front-desk or customer-service experience is preferred.
• Experience with ChoiceADVANTAGE, OPERA, or another hotel property management system is preferred.
• Night-audit experience is preferred but training may be provided.
• Strong communication, customer-service, and problem-solving skills.
• Professional phone etiquette and the ability to communicate calmly with guests.
• Ability to work independently and make responsible decisions during overnight hours.
• Ability to handle difficult guests and stressful situations professionally.
• Strong attention to detail when processing payments and preparing reports.
• Willingness to perform front-desk, laundry, breakfast-preparation, and light-cleaning duties.
• Ability to stand, walk, bend, and lift reasonable amounts of laundry or supplies during the shift.
• Reliable transportation and consistent attendance are required.
• Must be available to work a combination of mid-shifts, overnight shifts, weekends, and holidays.

Join our team if you are passionate about hospitality and take pride in creating a clean, safe, and welcoming experience for every guest.

Pay: From $14.00 per hour

Ability to Commute:

• Novi, MI 48375 (Required)

Ability to Relocate:

• Novi, MI 48375: Relocate before starting work (Required)

Work Location: In person