Front Desk Receptionist / Patient Coordinator

Dental Front Desk / Patient Coordinator

We are seeking a professional, dependable, and patient-focused Front Desk / Patient Coordinator to join our dental office team.

The ideal candidate is organized, friendly, able to multitask in a busy environment, and comfortable communicating with patients, doctors, and insurance companies. Previous dental office experience is preferred, although we will consider candidates with strong medical/front-office or customer-service experience.

Schedule

Sunday through Thursday

Applicants must be available to work Sundays.

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Answer incoming telephone calls and respond to patient questions
• Schedule, confirm, cancel, and reschedule appointments
• Maintain an efficient doctor and hygiene schedule
• Verify dental insurance eligibility and benefits
• Obtain insurance breakdowns and communicate coverage information to patients
• Submit and follow up on insurance claims, pre-authorizations, and predeterminations
• Collect copayments, deductibles, and patient balances
• Discuss treatment-plan financial arrangements with patients when appropriate
• Maintain accurate patient demographic, insurance, and account information
• Coordinate new-patient appointments and necessary records
• Follow up with patients regarding recommended treatment and unscheduled appointments
• Manage recall and continuing-care appointments
• Request and transfer dental records and X-rays as needed
• Communicate effectively with dentists, hygienists, assistants, specialists, and other team members
• Maintain patient confidentiality and comply with HIPAA requirements
• Assist with general front-office administrative duties
• Help maintain an organized, efficient, and professional reception area
• Provide excellent customer service and help create a positive patient experience

Qualifications

• Dental office experience preferred
• Experience with dental insurance verification and claims is a plus
• Strong communication and customer-service skills
• Professional telephone and interpersonal skills
• Comfortable using computers and dental practice-management software
• Ability to multitask and remain organized in a busy dental practice
• Reliable, punctual, and detail-oriented
• Ability to work well independently and as part of a team
• Professional appearance and demeanor
• Must be available Sunday through Thursday

What We Are Looking For

We are looking for someone who takes pride in providing excellent patient service and understands that the front desk plays an important role in the success of the entire dental practice. The right candidate will be proactive, organized, courteous, and comfortable handling multiple responsibilities throughout the day.

Job Type: Full-time

Schedule: Sunday through Thursday

Experience: Dental office experience preferred

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Application Question(s):

• Do you have knowledge of dental office software management? What software system do you have experience with?

Experience:

• Dental office: 1 year (Required)

Work Location: In person