Front Desk Receptionist ( Thane)

Front Desk Receptionist – Hospital Industry

Location: Mumbai -Thane
Industry: Healthcare / Hospital
Experience : Freshers / Experience Both can apply.
Shifts : Rotational & Night Duty

Job Summary:
We are looking for a friendly, professional, and patient-focused Front Desk Receptionist to manage the hospital reception and provide excellent assistance to patients and visitors.

Key Responsibilities:

• Welcome and assist patients, attendants, and visitors at the hospital reception.
• Handle patient registration, appointment scheduling, and enquiries.
• Manage OPD/IPD front desk activities and coordinate with relevant departments.
• Provide accurate information regarding doctors, appointments, departments, and hospital services.
• Handle incoming calls and direct them to the appropriate departments.
• Coordinate with doctors, nursing staff, billing, pharmacy, and other hospital departments.
• Maintain patient records and ensure accurate data entry in the hospital system.
• Assist patients with billing, reports, insurance-related queries, and other front-office requirements.
• Manage patient feedback and escalate concerns to the concerned department.
• Maintain a professional and welcoming reception area.
• Follow hospital policies, procedures, and patient confidentiality guidelines.

Requirements:

• Graduate / HSC preferred.
• 0–3 years of experience in Front Desk / Reception / Hospital or Healthcare industry preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with hospital software/HRMS preferred.
• Pleasant personality with a patient and service-oriented approach.
• Ability to work in rotational shifts.
• Ability to handle multiple tasks in a fast-paced hospital environment.

Key Skills:

• Patient Handling
• Front Desk Management
• Appointment Scheduling
• OPD/IPD Coordination
• Customer Service
• Communication Skills
• Hospital Operations
• Computer Knowledge
• Coordination & Follow-up

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person