Front Desk Receptionist/ Treatment Plan Coordinator

Job Overview – Front Desk / Treatment Plan Coordinator

The Front Desk / Treatment Plan Coordinator is a key member of the dental team responsible for providing an excellent first impression, ensuring smooth office operations, and guiding patients through their treatment journey. This role combines front desk administrative duties with treatment coordination to support both the clinical team and patients.

Key Responsibilities:

• Patient Relations & Front Desk Duties
• Greet patients warmly and manage check-in/check-out processes.
• Answer phone calls, schedule appointments, confirm visits, and manage the office calendar.
• Maintain accurate patient records and update insurance and contact information.
• Handle correspondence with referring offices as needed.
• Treatment Coordination
• Present treatment plans clearly to patients, ensuring they understand procedures, costs, and timelines.
• Review insurance benefits and explain coverage and out-of-pocket estimates.
• Coordinate financial arrangements, assist with payment plans, and collect payments.
• Support patients in scheduling recommended treatment and ensuring follow-through.
• Insurance & Financial Management
• Verify dental/medical insurance coverage and benefits prior to appointments.
• Submit pre-authorizations and claims; track approvals and denials.
• Provide detailed cost breakdowns for patients and assist with billing questions.
• Team Support
• Collaborate with doctors, assistants, and hygienists to ensure seamless patient care.
• Communicate effectively with referring offices for records, referrals, and follow-ups.
• Maintain a professional, organized, and patient-focused environment.

Skills & Qualifications:

• Strong communication and customer service skills.
• Ability to explain treatment and financial information in a clear, empathetic manner.
• Organizational skills with attention to detail and accuracy.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• On-the-job training
• Paid time off

Ability to Commute:

• Dunkirk, MD 20754 (Preferred)

Work Location: In person