Front Desk Receptionist - West End

Dental Receptionist & Administrative Assistant

We are seeking a calm, organized, and professional Dental Receptionist and Administrative Assistant to join our dental clinic.

This is an mid-level opportunity for someone with previous medical, dental, or reception experience who enjoys communicating with patients, staying organized, and following tasks through to completion. Schedule is for 4 or 5 days per week.

Responsibilities

• Answer incoming phone calls and respond to patient inquiries within set expectations and timelines; minimize voicemails and missed calls
• Convert calls into schedules for consultations
• Schedule, confirm, reschedule, and follow up on patient appointments
• Contact dental offices regarding patient referrals and required information
• Track and stay organized electronically ( Excel, Google Sheets etc.)
• Send, receive, and track referrals and insurance claims
• Follow up with patients, dental offices, and other healthcare providers
• Maintain accurate patient information and appointment records
• Support the coordination of patient treatment and denture cases
• Collect and record payments
• Complete bookkeeping such as reconciling VISA and collecting all invoices monthly and other administrative tasks; collect payroll timesheets
• Reconcile Visa and bank transactions monthly; run daily reports
• Organize receipts, invoices, deposits, and payment records
• Assist with general clinic administration and front-desk duties
• Reports to an office manager who is part-time on site

Qualifications

• Fluency in English and French is prefered but not required
• Previous dental reception experience is required
• Excellent verbal and written communication skills
• Calm, patient, and professional when communicating with patients
• Strong organizational skills and attention to detail
• Comfortable making outgoing calls and completing follow-ups
• Basic bookkeeping or financial reconciliation experience
• Comfortable using computers, email, spreadsheets, and scheduling software
• Reliable, responsible, and able to manage multiple priorities
• Able to handle confidential patient and financial information appropriately

Experience with dental practice-management software, insurance claims, bookkeeping software, or referral coordination is considered an asset.

What We Offer

• Supportive and professional clinic environment
• Training and opportunities to develop your dental-administration skills
• Consistent responsibilities and opportunities for growth
• Competitive compensation based on experience

To apply, please submit your résumé and a brief introduction explaining your dental, medical, reception, or bookkeeping experience.

Pay: $24.00-$35.00 per hour

Application question(s):

• Do you have experience being a receptionist in a dental/medical/healthcare setting?
• How many years of dental/medical/healthcare experience do you have?

Work Location: In person