Front Desk Receptionist/Concierge

About the role

We are seeking an experienced Front Desk Receptionist/Concierge to join our friendly and dynamic team at Remedy in Makati City Metro Manila. As the first point of contact for our clients, this full-time role will be responsible for providing exceptional customer service and managing the smooth running of our front office operations.

What you'll be doing

• Deliver a premium and personalized guest experience from arrival to departure
• Welcome guests professionally and provide exceptional customer service at all times
• Conduct studio tours, consultations, and service recommendations based on guest needs and wellness goals
• Promote memberships, wellness packages, retail products, and studio services to support sales targets
• Educate guests on wellness modalities, recovery treatments, and available studio offerings
• Safely prepare, set up, and monitor wellness equipment and recovery technologies
• Ensure all guest sessions start and end on schedule while maintaining smooth studio operations
• Maintain cleanliness, organization, and readiness of assigned studio zones and wellness areas
• Perform sanitation and reset procedures between client sessions
• Assist with booking management, scheduling, check-in/check-out, and payment processing
• Monitor guest flow, wait times, and operational efficiency throughout the studio
• Follow all safety procedures, operational standards, and brand guidelines
• Coordinate with operations, housekeeping, and support teams to maintain an exceptional studio environment

What we're looking for

• Bachelor’s degree in Hospitality Management, Business, Marketing, Wellness, or a related field is preferred
• At least 3–5 years of experience in hospitality, wellness, fitness, luxury retail, customer service, or sales environments
• Proven experience in consultative sales, membership sales, or premium customer engagement
• Strong customer service and relationship-building skills with a professional and welcoming demeanor
• Excellent communication, presentation, and interpersonal skills
• Comfortable handling wellness technologies and recovery equipment such as sauna, cold plunge, cryotherapy, red light therapy, PEMF, and similar modalities
• Strong attention to detail and ability to follow operational and safety protocols
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficient in scheduling systems, booking platforms, payment processing, and basic administrative tasks
• Team-oriented, proactive, dependable, and solution-driven
• Passionate about wellness, recovery, fitness, and holistic health practices
• Willing to work flexible schedules, including weekends and holidays if required

About us

Remedy Skintech, Inc. is a leading provider of advanced skincare solutions in Metro Manila. With a team of highly skilled and experienced clinicians, we are dedicated to helping our clients achieve their most radiant and healthy skin. Our modern, state-of-the-art clinic is equipped with the latest technologies and treatments, and we pride ourselves on delivering exceptional customer service. Join us as we continue to transform the skincare industry.

Apply now to be our next Front Desk Receptionist/Concierge!

Pay: Php30,000.00 - Php45,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion

Work Location: In person