Front Desk Receptionist/Customer Service Associate

Position Summary

We are seeking a friendly, professional, and organized Front Desk Customer Service Receptionist to serve as the first point of contact for visitors, customers, and vendors. The ideal candidate will provide exceptional customer service, manage front desk operations, answer inquiries, enter customer orders, support administrative tasks, and coordinate the check-in, receipt, and notification of incoming deliveries in a fast-paced environment.

Responsibilities

• Handle incoming calls using multi-line phone systems, providing prompt and courteous assistance to customers, vendors and the sales team.
• Manage front desk operations, including greeting vendors, customers and visitors and directing phone calls, and maintaining a professional reception area.
• Utilize computer literacy and productivity software such as Microsoft Office, Word processing, spreadsheets, and ERP to perform data entry, filing, and record keeping tasks accurately.
• Assist with clerical duties such as maintaining filing systems, and ensuring all client and vendor files are clear and professional.
• Demonstrate excellent phone etiquette while providing customer support via phone or email, resolving issues efficiently and professionally.
• Ensure all deliveries have required paperwork before entering facility.
• Maintain security of facility by consistently monitoring cameras and gate accessibility.

Qualifications

• Proven experience in customer service and administrative roles with strong clerical skills.
• Excellent communication skills with the ability to handle phone communication effectively in a bilingual environment (preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), data entry, spreadsheets, and familiarity with ERP software .
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Previous experience with front desk responsibilities or customer service roles is highly desirable.
• Technical proficiency with multi-line phone systems, filing systems, order entry.
• Demonstrated computer literacy including typing speed, proofreading accuracy, and familiarity with office equipment.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer Service: 3 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Venus, TX 76084 (Required)

Work Location: In person