Front Desk Receptionist/Insurance Coordinator

Overview

Join our dynamic dental office team as a Front Desk Receptionist and Insurance Coordinator, where your energy and organizational skills will be the heartbeat of our dental office. In this pivotal role, you will serve as the on of the first points of contact for patients, providing exceptional customer service while efficiently managing administrative tasks. Your expertise in insurance coordination, dental billing, and electronic health record (EHR) systems will ensure smooth clinic operations and a positive patient experience. This position offers an exciting opportunity to contribute to quality oral healthcare delivery in a fast-paced, supportive environment.

Responsibilities

• Greet patients warmly and professionally, ensuring a welcoming atmosphere at the front desk.
• Manage patient check-in and check-out processes with accuracy using dental software - Eagle Soft.
• Verify insurance coverage, obtain prior authorizations, and coordinate insurance claims processing in compliance with HIPAA regulations.
• Review and update patient records, ensuring documentation review aligns with clinical confidentiality policies.
• Schedule appointments efficiently using EagleSoft scheduling software while managing phone communication with excellent phone etiquette.
• Collect and process payments, perform medical collection activities, and handle billing inquiries related to dental insurance benefits.
• Maintain organized dental records and ensure proper filing of documents in accordance with health information management standards.
• Assist with clinical documentation review, CDT coding , and dental billing to support accurate reimbursement processes.
• Support clinic staff with administrative tasks such as scheduling patients, developing treatment plans, and coordinating insurance benefits.

Qualifications

• Proven experience in a dental office setting or healthcare environment with strong clerical and administrative skills.
• Familiarity with dental EMR/EHR systems such as Eaglesoft and Dexis.
• Knowledge of dental terminology, clinical confidentiality policies, and health insurance procedures.
• Experience with dental coding (CDT) and billing processes is highly desirable.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Excellent computer skills including proficiency in Microsoft Office Suite for documentation and communication tasks.
• Strong customer service skills with the ability to handle phone communication professionally and courteously.
• Clinic experience or dental clinic background is preferred but not mandatory; a demonstrated ability to manage front desk operations is essential.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.

Embark on a rewarding career where your dedication makes a real difference! We are committed to fostering an inclusive workplace that values your skills and supports your professional growth every step of the way.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Continuing education credits
• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance

Work Location: In person