Front Desk Receptionist/Office Assistant

Pay: $18.00 - $20.00 per hour

Job description:

WELCOME TO SAGEBRUSH HEALTH
(Rhuematology, Nuerology, and Pain Management)

Our vision is to make specialty healthcare services accessible to communities and populations nationwide, while treating all patients with empathy and care.

Key Responsibilities

Patient Services & Front Desk Operations

• Warm Welcoming: Greet patients, visitors, and vendors warmly and professionally upon arrival.
• Check-In/Check-Out: Manage patient check-in, verify and update demographic and insurance information, and collect copays and outstanding balances.
• Scheduling: Coordinate and schedule patient appointments, follow-ups, and diagnostic tests using our Electronic Health Record (EHR) system.
• Communication: Answer multi-line phone calls, manage patient inquiries, triage messages, and direct calls to appropriate clinical staff.

Insurance & Administrative Duties (Specialized Focus)

• Verification of Benefits (VOB): Thoroughly verify patient insurance eligibility, coverage details, specialist copays, and deductibles prior to appointments.
• Continuations of Care & Prior Authorizations: Manage insurance pre-authorizations, re-authorizations, and continuations of care for specialty medications (e.g., biologics, infusions) and specialized rheumatology treatments to prevent treatment gaps.
• Referral Management: Process incoming and outgoing physician referrals and secure necessary medical records or insurance notes.
• General Administration: Handle daily mail, faxing, document scanning into EHR charts, and other administrative tasks as assigned by practice management.

Qualifications & Skills

• Experience: Minimum 1–2 years of experience working in a medical front office, specialty clinic, or outpatient medical setting (rheumatology, orthopedics, or internal medicine experience is a strong plus).
• Insurance Knowledge: Strong working knowledge of insurance verification, managed care, Medicare, Medicaid, and prior authorization processes (particularly for specialty drugs/continuations of care).
• Tech-Savvy: Proficient in using Electronic Health Records (EHR) systems, Microsoft Office Suite, and medical scheduling software.
• Communication Skills: Excellent interpersonal, verbal, and written communication skills with a compassionate approach to patients dealing with chronic conditions.
• Organization: Exceptional attention to detail, time management, and the ability to multitask in a busy medical environment.

Please note that this job description is not exhaustive and additional duties and responsibilities may be assigned as necessary.

Disclaimer : Please note that final candidates will be required to undergo and pass a background check.

Clinic Hours of Operation:

Monday - Friday : 8:00am to 5:00pm

Join us in making a difference in the lives of our patients while advancing your career in the healthcare field!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Medical Specialty:

• Rheumatology
• Neurology
• Pain Management

Work Location: In person *** will have to cover other clinics for the company when opertaionally needed

Pay: $18.00 - $20.00 per hour

Work Location: In person