Front Desk Receptionist/Office Manager

Miracle-Ear is growing. We have a strong team that is dominating the markets in which we operate. We are looking to add top talent to a winning team.

Front Desk Receptionist/Patient Care Coordinator:

• $500 bonus after 90 days
• Performance-based incentives
• Base Rate + Bonus Pay!
• Paid Holidays
• Paid Vacations
• Paid Personal Days
• Company 401K plan
• Health Insurance

Responsibilities:

• Greet each patient and potential patient in a positive, engaging and professional manner.
• Recognize opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty.
• Schedule and confirm appointments while coordinating with the Specialist's schedule according to guidelines.
• Ensure the smooth and efficient flow of patient care through the use of customer service skills and must be adept at word processing and database management skills.
• Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance contract information. Balance accounts daily and monthly.
• Participate in all marketing efforts to include outbound phone calls to patients, mail recall letters, distribute patient comment cards, etc.
• Ensure the reception and waiting areas are well maintained.

Qualifications:

• Must be detail oriented and must demonstrate strong interpersonal communication skills, especially on the phone.
• Telemarketing, prospecting and retail experience is preferred. Calls will be made to current patients and warm leads.
• High School Diploma

We are the largest independent Hearing Aid provider in the United States, are very stable with a solid vision for our future. Miracle-Ear has been helping people hear better for more than 70 years, we have the most recognized brand in our industry, and we are a certified World-Class Franchise.

If you are interested in joining our team, please apply!

NOTE: We will contact you directly if we are interested in interviewing you. Please do not call our offices directly as we need to be sure our phone lines stay open for our valued patients and customers. Thank you!

Job Type: Full-time

Pay: From $18.50 per hour

Ability to Commute:

• Burlington, IA 52601 (Required)

Work Location: In person