Front Desk Receptionist/Program Assistant

Number of Hires: 2

Program Level: COMPASS Elementary & Middle School

Pay Range: $20 per hour | Part-Time (20-22 hours/week)

Reports To: Program Director

Locations: Rochdale Village

Summary: The Program Admin Assistant serves as the first point of contact for participants, families, and visitors, helping to create a warm, welcoming, and organized environment at the program site. This role manages participant intake, registration, enrollment, and daily sign-in/sign-out; disseminates recruitment materials about the program.

The Program Admin Assistant works closely with the Program Director to support the daily administration and operation of a high-quality elementary and middle school youth development program by maintaining administrative systems, participant records, program documentation, and compliance with DYCD requirements to ensure the program operates efficiently. This position cannot hold any other role within the staffing pattern.

Responsibilities

• Support the Program Director in the daily administration and operation of the program.
• Manage participant recruitment, registration, enrollment, attendance, and daily sign-in/sign-out records.
• Update the DYCD Connect database weekly to ensure attendance, work scope, program schedules, and staffing information are current and accurate.
• Submit weekly administrative reports, including snack/lunch counts and other required program documentation.
• Maintain participant and staff files, emergency contacts, and other required documentation in compliance with DYCD and Department of Health requirements.
• Respond professionally and promptly to phone calls, emails, and parent or guardian inquiries, while facilitating communication between families and program staff.
• Monitor visitor access and help maintain a safe, organized, and welcoming program environment.
• Coordinate logistics for special events, family engagement activities, field trips, and program meetings.
• Create and distribute recruitment and promotional materials to support participant enrollment and program visibility.
• Maintain inventory of program supplies, equipment, and materials, and coordinate purchases as needed.
• Build positive relationships with youth and families while maintaining confidentiality and professionalism.
• Attend staff meetings, required training, and professional development activities.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of 2 years of experience in after-school, education, social work, office administration, or a related field preferred.
• Experience working with elementary and/or middle school-aged youth preferred.
• Familiarity with DYCD COMPASS/SONYC programs and DYCD Connect is preferred.
• Strong computer skills, including Microsoft Office, Google Workspace, database management, and data entry.
• Ability to work independently, taking self-directed initiative, and as part of a team.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities simultaneously and prioritize.
• Experience creating social media content using CapCut, Canva, or similar tools.
• Bilingual (e.g., Spanish, Creole, Bangla, or other community languages) is preferred.

Employment is contingent upon successful completion of all required screenings and clearances, which may include:

• Background check
• Fingerprinting
• State Central Register clearance, where applicable
• Reference verification

Employees must successfully complete all required organizational, DYCD, and School Age Child Care (SACC) training upon hire and throughout employment.

How To Apply: Please email your resume, a cover letter explaining your interest in the role, and contact information for 3 professional references in ONE PDF to [email protected]

Pay: From $20.00 per hour

Work Location: In person