Front Desk Representative

Job Overview
We are seeking an energetic and dedicated Front Desk Representative to be the welcoming face of our hospitality team. In this vital role, you will create a positive first impression for guests by providing exceptional customer service, managing guest inquiries, and ensuring smooth front desk operations. Your enthusiasm and professionalism will set the tone for an outstanding guest experience, fostering a warm and inviting environment that encourages repeat visits and guest satisfaction. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a dynamic team committed to excellence.

Responsibilities

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage check-in and check-out procedures efficiently using management software.
• Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions.
• Maintain accurate records of reservations, cancellations, and guest information.
• Operate multi-line phone systems with excellent phone etiquette to assist callers promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.
• Assist with night audit procedures, balancing accounts and preparing reports for management.
• Provide information about salon and spa amenities, local attractions, and services to enhance guest experiences.
• Uphold high standards of guest relations, hospitality management, and front desk operations at all times.

Requirements

• Multilingual or bilingual skills to communicate effectively with diverse guests are a strong plus.
• Exceptional customer service skills with a friendly demeanor and positive attitude.
• Strong knowledge of front desk operations, including guest services.
• Familiarity with multi-line phone systems and phone etiquette standards.
• Ability to handle night audit responsibilities accurately while maintaining attention to detail.
• Excellent communication skills to foster guest relations and team collaboration.
• A proactive approach to problem-solving and multitasking in a fast-paced environment. Join us as a Front Desk Representative and be part of a vibrant team dedicated to delivering memorable guest experiences through energetic service and genuine hospitality!

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person