Front Desk Representative

Hilton Arlington Rosslyn – The Key is looking for friendly, dependable, and service-focused Front Desk Agents to join our team.

Pay: $23.00/hour

Our Front Desk Agents are the face of the hotel and play an important role in making every guest feel welcome. We are looking for people who genuinely enjoy helping others, communicate well, and can stay positive and professional in a busy environment.

Hotel experience is preferred, but not required. If you have strong customer service experience and a passion for working with people, we encourage you to apply.

What You'll Do

• Welcome guests and provide friendly, professional service
• Complete guest check-ins and check-outs
• Assist with guest questions, requests, and concerns
• Process payments and maintain accurate guest information
• Work closely with Housekeeping, Engineering, and other hotel departments to resolve guest needs
• Provide information about hotel amenities and the surrounding Rosslyn/DC area
• Promote Hilton Honors and recognize Hilton Honors members
• Help maintain a welcoming and organized lobby and Front Desk

What We're Looking For

• Strong customer service and communication skills
• A friendly, professional, and approachable personality
• Dependability and a positive attitude
• Ability to multitask and problem-solve in a fast-paced environment
• Comfort using computers and learning new systems
• Previous hotel, hospitality, or customer service experience preferred
• Hilton OnQ experience is a plus, but not required
• Flexibility to work evenings, weekends, and holidays as scheduled
• High school diploma or equivalent

Why Join Our Team?

Hilton Arlington Rosslyn – The Key is a modern, full-service Hilton located in the heart of Rosslyn, just outside Washington, D.C.

Eligible team members enjoy a competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation + holidays!
• 401(k)
• Hilton Team Member travel discounts through Go Hilton
• Employee meals
• Opportunities for growth and advancement

If you enjoy working with people and want to build your hospitality career with Hilton Arlington Rosslyn – The Key, we'd love to meet you. Apply today!