Front Desk Representative Primary Care

Job Title: Administrative Assistant, Front Desk -Primary Care

Location: Albuquerque,Westside,Los Lunas, Moriarty, Edgewood,and Cedar Crest , NM

( Open positions are limited in Albuquerque)

Reports to: Clinical Manager Status: Full-Time , Non-Exempt

The Administrative Assistant, Front Desk is the first point of contact between patients and Duke City Cares. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The Administrative Assistant, Front Desk primary purpose is to provide daily administrative support for staff, patients, families, and/or visitors. Job responsibilities include greeting patients and office operations, such as answering telephones, printing, copying, faxing, scanning, collecting/processing payments, and ensuring accuracy of data entry when obtaining patient information.

Job Responsibilities:

• Required to fulfill on-call shifts as needed, demonstrating flexibility and responsiveness to address any emergent issues or escalations promptly
• Greeting and welcoming patients
• Completing patient registration process by inputting patient demographics and financial information and may include follow up on any missing or incorrect information with patients
• Verifying insurance eligibility and relaying relevant information on payment, billing, and collection processes and policies
• Notifying, explaining, and collecting co-pays, deductibles, and co-insurance as appropriate
• Obtaining signatures on all required documents
• Handling all forms of payment including cash and maintaining a balanced drawer
• Answering non-medical patient questions and providing information
• Maintaining and organizing the waiting room/lobby area.
• Retrieving and faxing/mailing medical records
• Answering calls and taking messages
• Checking voicemail messages
• Maintaining a clean, neat, and organized work area
• Functioning as an effective team member
• Performing other duties as assigned

Education, Experience, and Licensing Requirements:

• Completion of or equal to one year of relevant work experience and/or customer service in a healthcare setting
• High School Diploma
• Understanding and verification of medical insurance
• Ability to work independently and with the public in a high-pressure environment
• Ability to escort or transport patient by wheelchair when appropriate
• Ability to work all shifts as needed
• Basic computer skills. Types 25 words per minute with data entry accuracy
• Pass criminal background check and accurately process money transactions
• Detail oriented with excellent interpersonal communication skills
• Medical billing experience and familiarity with basic medical terminology preferred

Physical Demands Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry

• To maintain a positive attitude in a busy, team-based environment
• Ability to multitask and prioritize appropriately while maintaining appropriate organization

Behavioral Demands/Requirements:

• Provide customer service in accordance with clinic mission and CORE values Possess excellent written and verbal communication and good telephone skills.
• Can organize and coordinate multiple tasks
• Strong ethics and a high level of personal and professional integrity
• Very good interpersonal relationship skills, can communicate respectfully with peers, patients and customers

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Application Question(s):

• Do you have experience with medical insurance verification?
• Have you worked in medical office ?
• Do you know or related to a Duke City employee? If so, please provide name and relationship.
• We are looking to hire in Albuquerque, Los Lunas, Moriarty, Edgewood, Cedar Crest, NM. (Albuquerque location are limited) Please list location you are interested in or if you are open to any location.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person