Front Desk Representative Transport Operations

Job highlights

• Previous experience in a front desk,customer service,or transport coordination role in an educational or corporate environment. Ability to multitask,work under pressure,and maintain a professional demeanor at all times
• Languages: Proficient in
• Preferred Qualifications . .

The Front Desk Representative will act as the primary point of contact for parents regarding all transport-related matters. The role requires strong communication, coordination, and reporting skills along with the ability to manage digital tools and ERP systems effectively.

Key Responsibilities

• Serve as the first point of contact for parents on transport-related queries, concerns, and requests.
• Coordinate and facilitate communication between the transport team, accounts department, and parents to ensure smooth operations.
• Maintain accurate records and reports on transport operations, issues, and resolutions in the ERP and other designated systems.
• Monitor and manage transport logistics software to ensure real-time updates and systematic concern management.
• Provide professional assistance at the front desk, addressing walk-in queries from parents and visitors.
• Prepare structured reports on transport operations, escalations, and resolutions for management review.
• Support administrative tasks related to parent/student data management and communication.

Mandatory Skills & Qualifications

• Tech Savvy: Prior experience with corporate digital tools, ERP systems, and transport logistics software.
• MS Office & Google Suite Proficiency: Advanced knowledge of Excel, Word, PowerPoint, Google Sheets, Docs, and Slides.
• Languages: Proficient in English, Kannada, and Hindi
• Strong organizational and problem-solving skills with attention to detail.
• Excellent interpersonal and communication skills to handle parent interactions with empathy and professionalism.

Preferred Qualifications

• Previous experience in a front desk, customer service, or transport coordination role in an educational or corporate environment.
• Ability to multitask, work under pressure, and maintain a professional demeanor at all times.

Key Attributes

• Professional, approachable, and empathetic personality.
• Systematic and disciplined in handling records and reports.
• Strong collaborative skills to coordinate with multiple teams.