Front Desk Sales Associate

Front Desk Sales Associate

About 888 Table Tennis Center

Join the vibrant team at 888 Table Tennis Center in Burlingame, CA – a dynamic hub where ping pong passion meets community fun! We cater to everyone from giggling kids and energetic seniors enjoying recreational play, to elite Olympic-caliber athletes honing their skills. Our center buzzes with exciting programs, leagues, camps, and events that bring people together, foster friendships, and create unforgettable moments. If you love a lively atmosphere filled with the "ping" of paddles and the joy of competition, this is your chance to be at the heart of it all!

Job Overview

We're seeking a friendly, helpful Front Desk Associate to be the welcoming face of our center. You'll handle check-ins, support daily operations, assist with special events, and actively drive sales – all while thriving in a fun, fast-paced environment. This full-time role (40 hours/week) offers an hourly rate of $18-25, depending on experience, plus commission pay based on sales transactions like memberships, packages, camps, and tournaments. No prior table tennis knowledge required – just enthusiasm for helping people have a great time and closing deals!

Key Responsibilities

• Customer Service Excellence: Greet guests with a smile, assist with check-ins/check-outs, handle inquiries and complaints gracefully, and escalate issues to management when needed. Master phone and in-person communication to make every interaction positive and efficient.
• Sales and Enrollment: Enroll guests in memberships, sell new packages, register kids for Seasonal Kids Camps, and drive tournament enrollments to boost engagement and revenue.
• Daily Operations: Perform opening and closing procedures, maintain a tidy and organized front desk, and follow daily checklists to keep things running smoothly.
• Event and Program Support: Manage registrations for Tuesday Night Challenges and summer camps, support special needs groups with empathy and care, and handle reporting for events.
• Inventory and Maintenance: Restock the pantry and vending machines, and get trained on our T-shirt printing machine to create custom merch for our players.
• Tools and Systems: Use our POS system (Square) for sales, registrations, and payments; handle customer calls via our phone system; communicate through email (Gmail), Whatsapp, and other tools; access Google Drive for file management; and get an overview of our MindBody booking system.

Qualifications and Skills

• Friendly, outgoing personality with a willingness to go beyond basic duties – think helping a senior find the perfect paddle, cheering on a kid's first win, or confidently pitching a membership upgrade!
• Strong communication and sales skills for phone, email, in-person interactions, and closing enrollments.
• Ability to multitask in a fun, energetic setting with diverse guests, from recreational families to pro competitors.
• Basic computer skills; experience with POS systems or sales tools is a plus but not required – we'll train you!
• Reliable, detail-oriented, and committed to cleanliness and organization.
• Availability for 40 hours/week, including some evenings and weekends to match our buzzing schedule.

Why Join Us?

Be part of a community-focused center that's all about fun, fitness, and friendly competition. Enjoy perks like free table time, staff events, commission earnings on your sales successes, and the satisfaction of seeing smiles from kids, seniors, and champs alike. If you're ready to dive into an exciting role where every day is different and rewarding, apply now!

To apply, submit your resume and a brief note on why you'd love working at a table tennis center to [email address or application link]. We can't wait to meet you!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person