Front Desk Sales Associate

Rumble Boxing McKinney is seeking an outgoing, dependable, and sales-focused Front Desk Sales Associate who makes every member feel welcome and takes an active role in growing our studio.

You will build relationships, help first-time guests feel confident, and turn interest into memberships. Success in this position means delivering exceptional service while consistently following up with prospects, asking for the sale, and meeting assigned sales goals.

Membership Sales & Lead Follow-Up

• Proactively contact new and existing leads through calls, texts, and emails to book introductory classes.
• Learn each prospect’s fitness goals and recommend the membership that best fits their needs.
• Confidently explain membership options, pricing, promotions, and membership terms.
• Conduct studio tours, answer questions, address objections, and ask for the sale.
• Follow up with first-time visitors, missed appointments, and undecided prospects.
• Generate referrals and identify appropriate opportunities for membership upgrades and retail purchases.
• Maintain accurate notes, lead statuses, and next steps in ClubReady.

Member Experience & Retention

• Greet members by name and create a welcoming, energetic environment.
• Prepare for first-time guests and guide them through check-in and class preparation.
• Introduce new guests to their coach and help them feel comfortable before class.
• Check in after class, gather feedback, and help guests book their next visit.
• Assist members with scheduling, account questions, and studio information.
• Recognize milestones and celebrate member progress.
• Identify attendance concerns or member dissatisfaction and communicate them promptly to management.
• Handle concerns professionally and follow through on promised next steps.

Front Desk & Studio Operations

• Keep the front desk, lobby, retail displays, and shared studio spaces clean and organized.
• Complete opening, closing, and shift checklists accurately.
• Process purchases and payments according to studio procedures.
• Stay informed about class schedules, promotions, events, and studio policies.
• Communicate important member updates and unfinished tasks during shift handoffs.
• Support referral campaigns, studio events, and local marketing efforts as assigned.

Performance & Accountability

This role is accountable for both sales results and member experience. Individual goals will be assigned based on scheduled hours and studio priorities.

Performance will be evaluated through:

• New memberships sold and progress toward monthly sales goals.
• Completed lead outreach and timely follow-up.
• Introductory classes booked and appointment attendance.
• Conversion of first-time guests into members.
• Referrals generated and appropriate upgrades or retail sales.
• Accurate ClubReady records and completion of assigned tasks.
• Member feedback, reliability, teamwork, and professionalism.

Qualifications

• Strong communication skills and a friendly, confident personality.
• Comfortable initiating conversations, making outbound calls, and asking for the sale.
• Motivated by measurable goals and receptive to coaching.
• Organized and able to balance member needs with daily sales responsibilities.
• Sales, hospitality, customer service, or fitness industry experience preferred.
• Comfortable learning ClubReady and other studio systems.
• Available for scheduled shifts, which may include early mornings, evenings, and weekends.

Our Team Expectations

We expect every team member to take ownership of their responsibilities, follow through, and contribute to studio growth. The ideal associate remembers names, builds trust, creates opportunities, and helps people take the next step in their fitness journey.

Make every person feel valued. Make every follow-up purposeful. Help our community grow.

Pay: From $13.00 per hour

Expected hours: 10.0 – 18.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person