Front desk Sales Executive

Front Desk & Sales Executive Roles & Responsibilities

Key Responsibilities:

• Greet and assist members/visitors professionally at the front desk.
• Handle walk-ins, enquiries, phone calls, WhatsApp enquiries and leads.
• Explain membership plans, packages, offers and facilities to prospective customers.
• Conduct gym/facility tours and convert enquiries into memberships.
• Achieve daily, weekly and monthly sales targets.
• Follow up with leads and potential customers regularly.
• Maintain accurate lead, enquiry, membership and sales records in CRM/software.
• Handle membership renewals, upgrades and package extensions.
• Coordinate with the sales and operations team for smooth member onboarding.
• Collect membership payments and issue receipts as per company process.
• Handle member queries and resolve basic complaints professionally.
• Maintain proper front-desk discipline, cleanliness and presentation.
• Prepare and submit daily sales and lead-conversion reports.
• Support promotional activities, campaigns and membership drives.
• Maintain good relationships with existing members to encourage renewals and referrals.

Skills Required:

• Good communication and interpersonal skills
• Strong sales and convincing ability
• Customer service orientation
• Basic computer/CRM knowledge
• Good follow-up skills
• Target-oriented and proactive
• Professional appearance and attitude
• Experience: 1–3 years in front desk, gym, fitness, hospitality, retail or sales preferred.

Share your resumes to [email protected] Subject - Club Manager - Bangalore