Front Desk Scheduler

Company: Associated Clinic of Psychology (ACP)

Location: 149 Thompson Ave E, Ste 150, West St Paul, MN 55118 (may float to other clinic locations to provide coverage)

Schedule: Full-time, Monday-Friday, 9:00am-5:30pm

Hiring Bonus Available! Job Description: At ACP, we know that the first impression is everything. As a Front Desk Scheduler, you will be at the forefront of our mission to provide exceptional care and support to our clients. With over four decades in the industry, ACP is widely recognized as a leader in addressing mental health concerns in Minnesota and Western Wisconsin.

Your role isn't just about managing appointments and paperwork—it's about making people feel valued, comfortable, and at ease from the moment you answer the phone and they step through our doors. We’re looking for easy-going individuals with exceptional interpersonal skills who can support a diverse range of people, from clients to fellow team members.

All Voices Welcome: ACP is an AA/EOE employer, and we highly encourage BIPOC and LGBTQ+ individuals to apply.

Responsibilities (including but not limited to):

• Greet and assist clients in person and over the phone
• Support providers, staff, visitors, and clients
• Answer all incoming calls in a professional and courteous manner
• Maintain confidentiality of all providers, staff, and client information
• Schedule appointments between providers and clients
• Collect payments (co-pay)

Requirements and Preferred Qualifications:

• High School Education
• Basic medical terminology training and keyboarding skills
• Previous clerical experience in a medical or clinic setting, including online scheduling and EMR experience
• Ability to accurately schedule appointments and interpret provider orders and instructions
• Strong attention to detail
• Prioritization and data entry skills
• Flexible with assignments and able to perform front desk functions, including solid multi-tasking, interpersonal, customer service, and critical thinking skills
• Dependable team player with reliable transportation

Benefits

• In addition to a competitive salary, we recognize the work of our Front Desk schedulers with a comprehensive benefits package:
• Health insurance (Medica), dental coverage (Delta Dental), vision insurance (EyeMed), Short Term Disability and Life Insurance (Mutual of Omaha) to support you and your family
• Our Nice Healthcare Services also offer no-cost telehealth and at-home routine and primary care visits for you and your household.
• Paid Time Off and Paid Holidays
• ACP Provided Life Insurance
• Access to an Employee Assistance Program, 24-hour nurse line, Health Rewards and Savings Program, and fitness facility discount.
• 401(k) retirement savings plan to secure your financial future with automatic contributions regardless of employee contribution.

Starting Pay: $19.50 - $22 hourly. Actual compensation may vary as determined by education, experience, and skillset.

About ACP: Since 1980, our mission has been to be the premier provider and employer of choice for behavioral health care services in the Twin Cities Metro and Western Wisconsin. We’re dedicated to delivering the right care, at the right place, at the right time, for everyone in need.

Work alongside a team that values your contributions and helps you grow professionally and personally as we become more caring, efficient, and effective for the diverse individuals and communities we serve. We look forward to learning more about you!

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