Front Desk Specialist

Company: Dwell Vacation Rentals, LLC

Location: Island Club Office – Hilton Head Island, SC

Department: Guest Services / Property Operations

Schedule: Flexible availability, including evenings, weekends, and holidays as business needs require

Pay: Compensation is competitive and will be determined based on experience and qualifications.

About the Position

Dwell Vacation Rentals is seeking a dependable, service-oriented Front Desk Specialist to support front desk operations, property inspections, and the day-to-day coordination of our vacation rental portfolio from our Island Club office on Hilton Head Island.

This hybrid, hands-on role is ideal for someone who enjoys working with people, solving problems, and staying active in a fast-paced hospitality environment. The Front Desk Specialist will work closely with our Guest Services, Property Care, and Property Management teams to ensure our vacation homes are guest-ready, operational needs are addressed promptly, and both guests and homeowners receive exceptional service.

This position offers valuable exposure to multiple areas of vacation rental operations, with opportunities to develop new skills and grow within the Dwell organization.

Key Responsibilities

As a Front Desk Specialist, you will assist guests and support property readiness through front desk service, inspections, and coordination with internal teams.

Guest Services and Front Desk Operations

• Support daily front desk operations and serve as a helpful, professional point of contact for guests.
• Assist with reservations, arrivals, property access, and questions or concerns throughout the guest stay.
• Communicate effectively with guests and internal teams to help resolve issues and ensure a positive vacation experience.

Property Inspections and Quality Assurance

• Conduct property inspections to verify homes meet Dwell’s cleanliness, presentation, inventory, and guest-ready standards.
• Identify and report housekeeping deficiencies, maintenance concerns, missing supplies, and other property readiness issues.
• Communicate inspection findings to the appropriate teams and help coordinate timely resolution.
• Assist with property checks before guest arrivals and follow up on outstanding items as needed.

Property Care and Operational Support

• Partner with Property Care Teams and Local Operations Managers to support daily property operations.
• Assist with homeowner requests, property onboarding activities, operational follow-up, and special projects.
• Deliver supplies, coordinate field tasks, and help ensure properties have the resources needed for successful guest stays.
• Provide hands-on support to address changing operational priorities and maintain service standards.

Team Collaboration and Communication

• Work collaboratively across Guest Services, Property Care, and Property Management to keep daily operations running smoothly.
• Communicate property updates, inspection results, and service needs accurately and promptly.
• Help create a seamless experience for guests, homeowners, and team members through reliable follow-through and attention to detail.

Qualifications and Experience

We are seeking a service-oriented team member who communicates clearly, solves problems, and supports guests and homeowners.

Preferred Experience

• Previous experience in customer service, hospitality, vacation rentals, or property management preferred.

Required Skills and Qualifications

• Strong verbal and written communication skills, with a professional and guest-focused approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced, service-driven environment.
• Strong problem-solving skills and the ability to take initiative when issues arise.
• Comfortable using computers, mobile applications, and technology platforms.
• Valid driver’s license and reliable transportation required for property visits, supply deliveries, and field operations.

Work Schedule and Availability

This role requires flexibility to support guest needs and changing property operations.

Required Availability

• Flexibility to work weekends, evenings, and holidays as business needs require.

Why Join Dwell Vacation Rentals?

This position offers valuable exposure to multiple areas of vacation rental operations, with opportunities to develop new skills and grow within the Dwell organization.

Work alongside Guest Services, Property Care, and Property Management teams to help create memorable guest stays and support homeowners.

Equal Employment Opportunity

Dwell Vacation Rentals, LLC is committed to providing equal employment opportunities and maintaining a professional and respectful workplace. Employment decisions follow applicable employment laws and company policies.

Additional duties may be assigned as needed to support Island Club operations and Dwell vacation rental properties.

Apply Today!

Join Dwell Vacation Rentals and help us deliver exceptional stays for our guests and outstanding service for our homeowners on Hilton Head Island.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your availability, including weekends and holidays?
• What are your salary expectations?
• Can you pass a background check and drug screening? Both must be clean

Experience:

• Front desk: 1 year (Required)
• Hospitality, Vacation Rentals, or Property Management: 1 year (Preferred)

Location:

• Hilton Head Island, SC 29928 (Required)

Ability to Commute:

• Hilton Head Island, SC 29928 (Required)

Work Location: In person