Front Desk Staff

A boutique optometry practice in Santa Monica seeking a friendly, organized, and dependable Front Desk / Patient Care Coordinator to join our team.

We are looking for someone who is warm and professional with patients, highly organized, comfortable multitasking, and able to help keep a busy optometry office running smoothly. Experience in an optometry, ophthalmology, or medical office is preferred.

Responsibilities

• Greet and check in patients and provide a welcoming experience
• Work up patients and assist with the flow of the doctor’s schedule
• Answer incoming phone calls and respond to patient questions
• Schedule, confirm, and manage patient appointments
• Respond to office emails and patient messages
• Order contact lenses and communicate with patients regarding their orders
• Prepare invoices and collect/process patient payments
• Verify and enter patient information accurately
• Assist with insurance and billing-related administrative tasks
• Coordinate with doctors, opticians, labs, and vendors as needed
• Maintain organized patient records and office communications
• Help with general front-office responsibilities and daily practice operations

Qualifications

• Previous optometry, ophthalmology, medical, or dental office experience preferred
• Excellent communication and customer-service skills
• Friendly, professional, and comfortable interacting with patients
• Strong attention to detail and organizational skills
• Ability to multitask in a busy office environment
• Comfortable using computers, email, scheduling systems, and electronic health records
• Reliable, punctual, and able to work well as part of a team
• Optometry experience, including contact lens ordering and vision insurance knowledge, is a plus

Pay: From $24.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person