Front Desk Staff

CPACS Cosmo, a FTCA-deemed Federally Qualified Health Center (FQHC) located in Norcross, GA, is seeking a friendly, organized, and patient-focused Front Desk Coordinator to serve as the first point of contact for our practice. This individual plays a critical role in creating a welcoming and positive experience for our patients from the moment they arrive.

The ideal candidate is a multitasker with excellent communication skills, a professional demeanor, and a deep understanding of patient confidentiality. You will be responsible for managing front office operations, including greeting patients, scheduling appointments, processing insurance information, and handling patient inquiries with empathy and efficiency. Your performance is essential to ensuring the smooth daily operation of our clinic and maintaining the high standard of care we provide.

Duties and Responsibilities:

• Greeting and Assisting Patients: Being the first point of contact, creating a welcoming environment, handling check-ins and check-outs, and ensuring accurate patient information.
• Managing Appointments: Scheduling, confirming, rescheduling, and canceling appointments, optimizing the daily schedule, and managing patient flow.
• Handling Patient Records: Maintaining patient records, entering insurance, ensuring compliance with HIPAA regulations, and updating patient information.
• Answering Calls and Handling Inquiries: Responding to phone calls and emails professionally and promptly, addressing patient questions, and providing information about services and appointments.
• Coordinating Office Communication: Relaying messages between staff, ensuring smooth internal communication, and maintaining patient emails/text communication.
• Maintaining Full Schedule: Communication with patient for continuing care/prophy scheduling, calling patients for unscheduled treatment plans, speaking with patients about financial options, and moving appointments as needed to optimize schedule.
• Problem Solving: Address patient concerns, resolve issues, and maintain a positive and professional environment.

Minimum Education/Experience:

• Minimum of a High School Diploma required.
• At least one year of customer service experience, ideally in a high-volume setting.
• Proficiency in computer systems, with experience in eCW as a significant plus.

Preferred Qualifications:

• Bilingual (Spanish is a plus)

Schedule Requirements:

• In-office, 40-hour workweek, Monday through Friday during standard business hours. Sat. (at least once per month, based on scheduled)

Compensation:

Based on experience

Contact Yun Yan @ [email protected] to apply or for more information.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Front Desk : 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Norcross, GA 30071 (Preferred)

Work Location: In person