Front Desk Staff

Front Desk Coordinator

Compensation:

• Competitive pay based on experience
• Opportunities to increase your income through performance-based incentives
• Opportunities for growth and advancement within the company

About the Job:

• Join a team with 25+ years of dermatology experience.
• Get every Saturday and Sunday off.
• Work a 4 ½ day work week.
• Work in a fast-paced, professional, physician-led dermatology practice.
• Opportunities to grow, learn, and move up within the company.
• Opportunities to increase your income through performance and team incentives.
• Be the first and last person our patients interact with — which means you play a HUGE role in their overall experience.
• Use your people skills, organization, and attention to detail to help keep our clinics running smoothly.
• Help create an amazing patient experience from the moment someone walks through our doors until they leave.

Are We the Right Fit For You?

Northshore Dermatology is a professional, physician-led dermatology, cosmetic, and medical spa with four locations across the Northshore and Mississippi.

We provide everything from routine skin checks and medical dermatology to cosmetic services, lasers, Botox, fillers, and skin care. We also have an in-house board-certified MOHS surgeon providing specialized skin cancer treatment.

We believe taking care of your skin is about more than just treating a diagnosis. It's about helping people feel confident, comfortable, and cared for.

Our front desk team is a HUGE part of making that happen.

We're looking for someone who genuinely enjoys helping people, can handle a busy environment without losing their cool, and understands that the little things matter.

You don't have to know everything when you walk through our doors. We can teach skills. We can't teach attitude.

Job Purpose:

The Front Desk Coordinator is responsible for helping create an exceptional patient experience while keeping the front office organized, efficient, and running smoothly.

This position is responsible for greeting patients, answering phones, scheduling appointments, collecting payments, managing patient communication, maintaining accurate records, and helping coordinate the flow of patients throughout the clinic.

You will work closely with providers, medical assistants, and the rest of the front office team to make sure patients receive excellent service from beginning to end.

Skills & Qualifications:

• High school diploma or equivalent.
• Two to five years of customer service experience, preferably in a medical office.
• Previous dermatology or healthcare experience is a plus.
• Must have a sincere desire to help people.
• Friendly, positive, and professional attitude.
• Goal-oriented and motivated.
• Extremely organized and detail-oriented.
• Able to multitask in a fast-paced environment.
• Excellent communication skills.
• Comfortable talking with patients about scheduling, payments, balances, products, and services.
• Able to follow established procedures and directions.
• Dependable and accountable.
• Comfortable learning new systems and technology.
• Must be willing and able to travel between our locations as needed.
• A coachable attitude is far more important to us than knowing everything on day one. We will spend time training skills — we will not spend time training attitude.

Job Duties:

• Provide high-quality, friendly, and compassionate patient service.
• Greet patients and make them feel welcome from the moment they walk through the door.
• Answer incoming calls and route them appropriately.
• Return voicemails and patient calls in a timely manner.
• Schedule and reschedule patient appointments according to office guidelines.
• Contact patients regarding appointments, balances, follow-ups, and other practice needs.
• Check patients in and out accurately and efficiently.
• Collect copays, balances, and other patient payments.
• Maintain accurate patient demographic and insurance information.
• Upload identification and insurance cards and ensure charts are properly documented.
• Follow all front desk and scheduling procedures.
• Assist with maintaining smooth patient flow throughout the clinic.
• Provide patients with information regarding services, pricing, products, and treatment options as appropriate.
• Assist with retail sales and patient education.
• Complete daily opening and closing duties.
• Run required daily reports and complete assigned office tasks.
• Maintain accurate inventory and assist with monthly inventory counts.
• Communicate with management regarding shipments, supplies, and inventory needs.
• Complete daily financial responsibilities and deposits accurately.
• Work as a team and help keep front desk responsibilities evenly distributed.
• Maintain a clean, professional, and welcoming front office environment.
• Perform other duties and tasks as needed.

Work Location & Hours:

Our main location is in Slidell, but Northshore Dermatology has four locations:

• Slidell
• Madisonville
• Hammond
• Picayune, MS

The ability to travel between our locations as needed is a plus.

Our offices operate:

Monday–Thursday: 8:00 AM–4:30 PM
Friday: 8:00 AM–Noon

And yes — every Saturday and Sunday are yours.

Contact Us?

Young or old, experienced or new to dermatology — if you have the stuff, we want to hear from you.

We'd love to hear from happy people like you (unless you are a troll, a whiner, chronically late, or perpetually angry). Please do not apply if this is you.

We're looking for someone who shows up, cares about people, works hard, can laugh, and wants to be part of a team.

Sincerely, Boom!

Pay: $16.00 - $40.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person