Front Desk Staff

Overview

We are seeking a friendly, energetic Front Desk team member to be the welcoming face of our practice. In this role, you will serve as the first point of contact for patients and their families, ensuring a positive and professional experience. Your energetic approach and excellent organizational skills will help maintain smooth office operations, manage communication channels, and support administrative functions. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a vibrant team environment.

Duties

• Greet visitors warmly and direct them appropriately, ensuring a positive first impression
• Answer multi-line phone systems promptly with professional phone etiquette and handle inquiries efficiently
• Manage front desk operations including scheduling appointments, maintaining visitor logs, and handling incoming correspondence
• Support office management tasks such as data entry, document proofreading, and basic bookkeeping
• Provide exceptional customer service by addressing patient needs and supporting internal team communication
• Insurance verification

Qualifications

• Proven experience in office administrative support roles with strong clerical skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy
• Previous experience answering phones on multi-line systems with excellent phone reception skills
• Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
• Demonstrated customer service experience with excellent interpersonal communication skills
• Attention to detail in proofreading, data entry, and document preparation
• Previous dental/orthodontic experience is a plus!
• Familiarity with insurance verification, benefits, and eligibility preferred

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Retirement plan

Work Location: In person