Front Desk Staff

Job Title: Front Desk Staff

Overview:

The Cherokee County Family YMCA is looking for a dependable, friendly, and service-minded Front Desk Associate to join our team for a consistent Monday–Friday, 9:00am-1:00pm schedule, with rotating weekend coverage.

As a Front Desk Associate, you are often the first person members and guests see when they walk through our doors. We are looking for someone who enjoys working with people, communicates well, stays organized, and can confidently handle a variety of responsibilities in a busy YMCA environment.

Schedule

• Monday–Friday: 9:00am-1:00pm
• Rotating weekends
• Approximately 20 hours per week
• Must be dependable and able to consistently work the scheduled hours

Responsibilities

• Provide friendly, professional customer service to members, guests, and program participants
• Greet members and guests and assist with questions or requests
• Answer and direct phone calls
• Assist with membership inquiries, joining, renewals, and account updates
• Register members and guests for YMCA programs and services
• Process payments and assist with billing-related questions
• Maintain accurate member and program information in the YMCA's computer system
• Follow YMCA policies, procedures, and safety standards
• Assist with maintaining a clean, organized, and welcoming front desk area
• Communicate important information to members and appropriate staff
• Help address member concerns and provide appropriate assistance or referrals
• Complete routine administrative and front-desk duties
• Work cooperatively with other front desk staff and YMCA departments
• Assist with additional duties as needed to support daily YMCA operations

What We're Looking For

The ideal candidate is:

• Reliable and punctual
• Friendly and approachable
• Comfortable interacting with people of all ages
• Professional and able to communicate effectively
• Organized and able to multitask
• Comfortable using computers and learning new software
• Able to handle confidential member information appropriately
• A team player who is willing to help wherever needed
• Comfortable working independently when necessary

Requirements

• Must be 18 years of age or older
• Must be able to work the required Monday–Friday schedule and rotating weekends
• Must be able to successfully complete required YMCA background and screening requirements

Why Work at the YMCA?

Working at the YMCA means being part of an organization that strengthens our community every day. Our staff have the opportunity to build relationships with members, support families, and create a welcoming environment where everyone feels connected.

If you are dependable, enjoy helping people, and want a consistent part-time afternoon schedule, we would love to hear from you!

Job Type: Part-time

Pay: From $11.00 per hour

Work Location: In person