Front Desk Staff

Guest Services: Warmly greet arriving guests, handle room registrations, assign rooms, and issue room keys.

Reservations & Payments: Process guest check-ins/check-outs, verify billing details, collect payments, and manage phone and online reservations.

Customer Support: Answer incoming calls, respond to guest inquiries regarding hotel amenities, rates, and local directions, and promptly resolve guest requests or concerns.

Interdepartmental Communication: Coordinate closely with housekeeping and maintenance teams to ensure rooms are ready, clean, and in proper condition for arriving guests.

Operations & Shift Checklist: Maintain a clean, organized front desk lobby area and complete daily shift reports and audit checklists accurately.

Qualifications & Skills:

High school diploma or equivalent.

Previous customer service or hospitality/front desk experience preferred (training provided).

Strong communication, basic math, and interpersonal skills.

Basic computer literacy and comfort learning property management systems.

Reliable, punctual, and able to work flexible shifts (mornings, evenings, weekends, or holidays).

Ability to multitask in a fast-paced environment while maintaining a professional demeanor.

Schedule:

8-hour shifts

Day shift / Evening shift / Weekend availability

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Work Location: In person