Front Desk Supervisor (2nd Shift)

The Front Office Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction.

RESPONSIBILITIES

• Support the Crowne Plaza hallmark and service standards.

• Make a daily reservation count of arrivals and departures to aid in the selling of rooms.

• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.

• Register all incoming guest in a friendly and efficient manner.

• Stay up to date on room rates, packages, discounts and how to handle each.

• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.

• Handle complaints courteously and relay them to your manager for appropriate action.

• Plan, schedule, organize, coordinate and administer front office activities.

• Perform responsibilities of front office agent.

• Supervise and train front office personnel.

• All other duties as required.

Competencies

• Excellent written and verbal communication.

• Strong organizational skills.

• Strong attention to detail.

• Strong computer systems skills.

• Strong leadership skills

• Exhibit strong interpersonal skills.

• Exhibit excellent customer service skills.

• Demonstrate time management abilities.

• Detail and multi-task oriented.

Education & Experience

• HS Diploma or equivalent required.

• Generally 5 or more years of experience in hospitality.

• Familiar with basic math and cash handling procedures

• Possess computer skills in Word, Excel, and Outlook.

• Must have knowledge of hotel Property Management System including OPERA or similar system

• Positive and professional attitude at all times.

• Knowledge of the greater Louisville Area

• Ability to work with all levels of management.

• Ability to meet deadlines in fast paced environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice