Front Desk Supervisor

Capital Region Orthopaedic Associates (The Bone and Joint Center) seeks an experienced Front Desk Supervisor to join our team!

Our practice has grown over the past three years adding new subspecialists including pediatric orthopedics. The practice has 40+ orthopedic physicians and 15 Physician Assistants/Nurse Practitioners including subspecialties in spine, pediatrics, total joint, hand and upper extremity, general orthopedics, foot and ankle, family medicine, sports medicine and pain management. The practice operates an orthopedic urgent care center, 2 ambulatory surgery centers, and has 7 locations!

The Front Desk Supervisor will be responsible for the day-to-day supervision of the practice’s front office operations and the personnel assigned to functions performed at the front desk. The “hands on” nature of the supervisor’s position requires that the supervisor be knowledgeable in all aspects of clerical support activities including but not limited to staff scheduling, staff assignment (office location, center, position), patient registration (check-in), checkout, data entry, handling of patient and staff questions, coordination of the collections of co-pays and other monies that may be required or requested at time of service, and the prompt processing of patients to ensure efficient office and patient flow.

The Front Desk Supervisor is the primary liaison with the patient and/or family members regarding their visit experience. In addition to the clerical support functions, the Front Desk Supervisor is responsible for communicating and monitoring compliance with all practice policies and procedures as dictated by the practice’s leadership, physicians or governance. The Front Desk Supervisor must also promote regulatory compliance of staff in assuring that patient’s protected health information is maintained in a confidential and secure manner.

Position overview/requirements:

• Full time (40 hours per week)
• Minimum of an Associates’ Degree in a healthcare, business management or related program desired
• Minimum of two (2) years experience in a supervisory role
• experience working in a busy medical office; experience working in an orthopedic practice a plus
• Excellent people skills
• Communication skills
• Conflict resolution skills
• Dependability
• Organizational skills
• Experience working closely with physicians and surgeons

Our Mission

At The Bone & Joint Center, our success begins with the people who make up our team. From our skilled doctors to our dedicated support staff, every team member plays a vital role in delivering the highest level of orthopaedic care. We are always looking for compassionate, talented, and motivated individuals who share our commitment to making patients stronger and helping them return to the activities they love.

With a reputation for providing orthopaedic excellence and exceptional care, our team works together to provide comprehensive treatment in a welcoming, supportive environment. If you’re looking for a rewarding career where you can make a difference every day, you’ve come to the right place.

If you are a motivated professional committed to excellence and ready to thrive in a fast-paced, patient-focused environment, we encourage you to explore our open positions and apply.

Capital Region Orthopaedics (The Bone & Joint Center), provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Albany, NY 12206 (Required)

Ability to Relocate:

• Albany, NY 12206: Relocate before starting work (Required)

Work Location: In person