Front Desk Supervisor

Elevate Hospitality Excellence as Front Desk Supervisor at Spark by Hilton Bentonville

At Spark by Hilton Bentonville, we believe great stays begin with great people. We're looking for an energetic, service-focused Front Desk Agent who enjoys connecting with others and creating memorable guest experiences.

Whether you're an experienced hotel professional or someone with exceptional customer service skills looking to start a career in hospitality, we'd love to meet you. We'll provide the training, support, and opportunities you need to grow with us.

Responsibilities:

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns

Requirements:

• 1-2 years' supervisory experience in a brand hotel setting or luxury hotel environment
• Two-year college degree or equivalent hospitality experience
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.