Front Desk Supervisor

Now Hiring: Front Desk Supervisor

Department: Front Office

Harrison Hot Springs Resort & Spa
$19.94 - $26.58 per hour

Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,

relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and

lakeside activities, this is where careers grow, and work-life balance happens. Join our team

and help us create unforgettable guest experiences in one of the most beautiful parts of the

Fraser Valley.

About the Role

Assist the Front Office Manager in directing and supervising operational activities of the resort's

Front Office to provide the highest service standards while permitting acceptable profit levels.

The position is responsible for the day-to-day guest operations in the absence of the Front

Office Managers. Able and willing to recommend procedural changes. Assist in implementing

and monitoring the department's budget and assist in controlling expenses within approved

budget constraints. This position ensures all Front Office operational procedures are

accomplished and followed up and that policies are maintained.

What You’ll Do

• Ensure all Front Office quality standards are complied with, and policies and procedures are

consistently applied.

• Ensure guest billing concerns, voice mail, emails and general guest communications are

followed up in a professional and timely manner.

• Provide training for newly hired Front Office associates.

• Train in the Night Audit role to provide back-up and support as required.

• Assist in scheduling Front Office personnel while maximizing service and efficiency of labour

costs. (Following the collective agreement).

• Ensure guest incidents, complaints, and special instructions are logged appropriately (Maestro

Tiles, information forwarded to appropriate managers verbally or via email, pass-offs, etc.)

• Update Front Office associates as new information relevant to their positions/duties becomes

available, updated, or newly implemented.

• Support Front Office associates in promoting resort facilities and services.

• Carry out supervisory responsibilities in accordance with the organization's policies and

applicable laws.

• Responsibilities include planning, assigning, and directing work, addressing complaints, and

resolving problems.

• Responsible for overseeing the daily operational requirements of the Front Office.

• Complete additional job-related duties as assigned.

What We’re Looking For

• Minimum of three years increasingly senior supervisory experience on a busy hotel/resort

front desk.

• Hospitality industry courses in hotel management/front office management from a recognized

institution is an asset.

• Ability to present information to groups of guests, employees, suppliers, or manager of the

resort.

• Superior organizational, communication, problem solving, and interpersonal skills.

• Strong cash handling skills.

• Calm demeanor when dealing with difficult situations with staff or guests.

• Flexible to a changing schedule.

Perks

• On-site complementary parking
• Company events
• Subsidized Meal Program
• Associate Discounts: Room, F&B outlets, retails and spa.
• Voluntary RRSP (for eligible associates)
• Benefits package including health, dental, vision coverage, long-term and short-term

disability insurance. (for eligible associates)

Features of the Resort

• Five mineral hot springs pools
• Healing Springs Spa
• Four restaurants & one coffee shop
• Two gift shops
• Banquet and catering services
• Golf course, marina, and more!

How to Apply

Email your resume and cover letter to [email protected] or fax to 604-796-4712

Only candidates legally eligible to work in Canada will be considered. We thank all applicants,
however, only those selected for an interview will be contacted.

www.harrisonresort.com