Front Desk Supervisor

NOW HIRING: FRONT DESK SUPERVISOR

We are seeking a guest-oriented, dependable, and experienced individual to join our team as a Front Desk Supervisor at the Residence Inn located in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and growth.

WHY WORK WITH US?

• Competitive Pay
• Marriott Discounts
• Health Benefits
• Paid Time Off/Vacation Time
• Holiday Pay

KEY RESPONSIBILITIES

• Welcome and greet all guests in a friendly, professional, and courteous manner.

• Provide exceptional guest service and ensure guest satisfaction throughout their stay.

• Supervise, train, coach, and support Front Desk team members.

• Assist with scheduling, assigning daily tasks, and ensuring appropriate Front Desk coverage.

• Oversee daily Front Desk operations and ensure established hotel standards and procedures are followed.

• Ensure efficient and accurate check-in and check-out procedures.

• Handle guest questions, requests, concerns, and complaints promptly and professionally.

• Resolve guest issues and service recovery situations while maintaining a positive guest experience.

• Monitor room availability, rates, reservations, and guest accounts for accuracy.

• Assist with room assignments, room status updates, and coordination with Housekeeping and Maintenance.

• Ensure accurate handling of cash, credit card transactions, deposits, and other financial responsibilities.

• Follow all cash-handling, credit, and accounting procedures.

• Assist with daily reports, audits, and other Front Office administrative duties as assigned.

• Monitor and maintain accurate guest information and reservation records.

• Communicate effectively with Housekeeping, Maintenance, Sales, Management, and other departments.

• Monitor the lobby and Front Desk area to ensure cleanliness, organization, and a welcoming appearance.

• Promote hotel services, amenities, loyalty programs, and Marriott programs when appropriate.

• Assist guests with local area information, transportation, directions, and hotel amenities.

• Monitor and respond appropriately to safety, security, and emergency situations.

• Ensure compliance with Marriott brand standards and company policies and procedures.

• Address employee performance, attendance, and conduct concerns in accordance with company policies and communicate issues to management as appropriate.

• Assist with opening and closing procedures and ensure proper Front Desk coverage.

• Maintain a professional appearance and positive attitude at all times.

• Lead by example and consistently demonstrate company values in all interactions.

• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent required.

• Previous hotel, hospitality, customer service, or Front Desk experience required.

• Previous supervisory or leadership experience preferred.

• Marriott experience preferred.

• Knowledge of hotel Front Office operations preferred.

• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

SKILLS & ABILITIES

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving skills.

• Ability to effectively supervise, coach, and motivate team members.

• Ability to remain calm and professional when handling difficult guest situations.

• Strong organizational and time-management skills.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Strong attention to detail and accuracy.

• Basic to intermediate math skills, including addition, subtraction, percentages, and financial transactions.

• Ability to read, write, and speak English effectively.

• Basic computer skills and ability to learn and use hotel operating systems.