Front Desk Supervisor

Job Overview

We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this role, you will oversee daily operations at the front desk, coordinate guest services, and maintain a welcoming environment for all visitors. Your leadership will be vital in delivering outstanding hospitality, managing multi-line phone systems, and supporting a smooth check-in and check-out process. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for hospitality, this is an exciting opportunity to make a positive impact.

Duties

• Supervise and coordinate daily front desk activities to ensure efficient operations
• Greet guests warmly and provide outstanding customer service with a positive attitude
• Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately
• Oversee guest check-in and check-out procedures with accuracy and professionalism
• Handle guest requests, complaints, and special accommodations with tact and urgency
• Train and mentor front desk staff to uphold service standards and hospitality best practices
• Maintain accurate records of reservations, guest information, and billing details
• Ensure the front desk area remains organized, clean, and welcoming at all times
• Support administrative tasks such as reporting, scheduling, and inventory management

Experience

• Previous hotel or hospitality experience is highly preferred
• Strong customer service background with excellent communication skills
• Bilingual or multilingual abilities are a plus to serve diverse guests effectively
• Experience managing multi-line phone systems and front desk operations
• Knowledge of hotel procedures, guest services, and hospitality standards
• Demonstrated leadership skills with the ability to motivate team members
• Familiarity with hotel management software or reservation systems is advantageous

Join us to lead our front desk team in creating memorable guest experiences! We value energetic professionals who are dedicated to hospitality excellence. This paid position offers an engaging environment where your skills can shine while supporting our guests’ needs every day.

Pay: $18.25-$20.00 per hour

Expected hours: 40.0 per week

Work Location: In person