Front Desk Supervisor

Overview

Join our dynamic hospitality team as a Front Desk Supervisor, where you'll lead the front desk operations with energy and enthusiasm! In this pivotal role, you'll be the first point of contact for our guests, ensuring a seamless and welcoming experience from check-in to check-out. Your leadership will foster a positive environment, uphold exceptional customer service standards, and coordinate daily front desk activities to keep everything running smoothly. If you thrive in fast-paced settings and love engaging with people from diverse backgrounds, this is your chance to shine in a vibrant hospitality environment.

Responsibilities

• Oversee daily front desk operations, ensuring efficient check-in and check-out processes for all guests
• Supervise and support front desk staff, providing training and guidance to uphold service excellence
• Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
• Handle guest requests, complaints, and special accommodations with a proactive and positive attitude
• Maintain accurate records of reservations, guest information, and billing details
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Assist in developing and implementing customer service protocols to enhance guest experiences
• Ensure adherence to hotel policies, safety procedures, and quality standards at all times

Skills

• Multilingual or bilingual abilities to communicate effectively with diverse guests
• Excellent phone etiquette combined with strong customer service skills
• Proven experience in front desk or hotel operations within the hospitality industry
• Familiarity with multi-line phone systems and guest management software
• Exceptional interpersonal skills with a friendly, approachable demeanor
• Ability to handle stressful situations calmly and efficiently
• Previous hotel experience is highly desirable to understand industry standards and guest expectations

Pay: From $19.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person