Front Desk Supervisor

Summary of Position:

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards

Duties & Responsibilities:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room availability.
• Respond to guest inquiries and resolve issues and complains in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests in resolving guest complaints.
• Schedule, assign daily work, lead re-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member’s performance.
• Monitor lobby traffic and adjust staff accordingly.
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
• Maximize sales revenue through up-selling and marketing programs
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest Services.
• Thorough knowledge of all front desk and night audit requirements.
• Implement and execute revenue management strategies for the hotel.
• Utilize discretion and maintain confidentiality of all guests and hotel information.
• Follow and adhere to company brand standards.
• Supervise training and progression of newly hired Front Desk Agents.
• Perform any and all other duties assigned by his/her supervisor.

Qualifications:

• Front Office experience in the hotel, leisure, and/or retail sector
• OnQ and/or Hilton experience preferred
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Must be able to work a flexible schedule including evenings, weekends and holidays.

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person