Front Desk Supervisor

Front Desk Supervisor

TownePlace Suites Houston Northwest Beltway 8
Managed by Cube Hospitality

Cube Hospitality is seeking an experienced and motivated Front Desk Supervisor to join our dynamic team at the TownePlace Suites Houston Northwest Beltway 8. This position is ideal for a hospitality professional with previous supervisory or management experience in a hotel environment who is passionate about delivering exceptional guest service and leading a high-performing front office team.

Important: Candidates must have prior hotel experience and be available to work any shift, any day of the week, including weekends and holidays. Applicants who do not meet these requirements will not be considered.

Key Responsibilities

• Oversee the daily operations of the Front Office Department.
• Ensure efficient and seamless guest check-in and check-out experiences.
• Manage guest relations and professionally resolve guest concerns and complaints.
• Train, coach, and supervise front desk associates to maintain excellent service standards.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Perform night audit functions and reconcile daily transactions as needed.
• Maintain accurate records of room availability, reservations, and guest accounts.
• Enforce hotel policies, procedures, and brand standards.
• Assist with scheduling, shift coverage, and operational support as needed.

Qualifications

• Previous supervisory or management experience in a hotel environment required.
• Strong knowledge of front desk operations and hotel property management systems.
• Excellent communication, leadership, and interpersonal skills.
• Ability to handle challenging situations with professionalism, diplomacy, and tact.
• Proficiency with phone systems, office equipment, and hotel software applications.
• Bilingual or multilingual skills are a plus.
• Must be dependable, organized, and capable of multitasking in a fast-paced environment.
• Must be available to work any shift and any day of the week, including weekends and holidays.

Why Join Our Team?

As the Front Desk Supervisor, you will play a vital role in creating memorable guest experiences while supporting the success of the hotel's daily operations. Your leadership, attention to detail, and commitment to exceptional service will directly contribute to guest satisfaction and team performance.

If you have a passion for hospitality and the experience to lead a front office team, we encourage you to apply and become part of the Cube Hospitality family.

Apply today and help us deliver exceptional hospitality every day.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off
• Parental leave
• Referral program

Experience:

• Hotel: 2 years (Required)
• Supervisor: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Work Location: In person