Front Desk Supervisor

Job Summary
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk at our establishment. This position is responsible for overseeing guest services, managing front desk staff, and ensuring that all guests receive exceptional service throughout their stay. The ideal candidate will possess strong hospitality management skills and a commitment to providing a welcoming environment for all guests.

Duties

• Supervise and train front desk staff to ensure high standards of customer service and hospitality are maintained.
• Manage daily operations of the front desk, including check-in/check-out procedures and night audit responsibilities.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest information and transactions using multi-line phone systems and hotel management software.
• Collaborate with other departments to enhance guest experiences and ensure seamless communication across the resort.
• Monitor front desk operations to ensure compliance with company policies and procedures.
• Assist in managing reservations, including group bookings and special requests.

Skills

• Strong background in hospitality management, with experience in hotel or resort environments preferred.
• Excellent customer service skills with a focus on guest relations and satisfaction.
• Proficient in phone etiquette, capable of handling multi-line phone systems effectively.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit processes is advantageous for managing overnight operations.
• Ability to work collaboratively within a team while also demonstrating leadership qualities.
• Strong organizational skills with attention to detail in managing front desk operations.

Job Types: Full-time, Permanent

Pay: $19.50-$22.00 per hour

Experience:

• Hotel: 3 years (required)

Language:

• English (preferred)

Work Location: In person