Front Desk Supervisor

Job Summary

We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily operations at the front desk, manage guest check-ins and check-outs, and coordinate with various hotel departments to deliver seamless service. Your leadership will foster a welcoming environment, uphold hotel standards, and ensure efficient use of property management systems. Multilingual skills and hotel management experience are highly valued to support diverse guest needs and enhance overall guest relations. Shifts are a combination of 7am-3pm; mid shifts and 3pm-11p.m.

Duties

• Must have prior hotel front desk / front desk supervisor experience.
• Supervise and coordinate front desk staff to deliver outstanding customer service and guest satisfaction
• Able to work weekends holidays.
• Able to stand for up to 8 hours at a time.
• Oversee check-in and check-out procedures using hospitality reservation systems such as OPERA and Property Management Systems (PMS)
• Handle guest inquiries, complaints, and requests with professionalism, problem-solving skills, and a friendly attitude
• Maintain accurate records of reservations, cancellations, and guest billing through hotel management software
• Ensure adherence to hotel emergency procedures and safety protocols at all times
• Manage phone communication with guests, vendors, and internal departments while practicing excellent phone etiquette
• Support night audit processes to verify daily financial transactions and reconcile accounts efficiently

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Strong knowledge of hotel management systems such as OPERA and Property Management Systems (PMS)
• Exceptional customer service skills with the ability to resolve issues promptly and effectively
• Familiarity with hotel emergency procedures, guest relations, and night audit functions
• Excellent communication skills—both verbal and written—and professional phone etiquette
• Ability to lead a team, multitask efficiently, and maintain composure in fast-paced settings

Join us in creating memorable experiences for our guests by delivering top-tier hospitality service! We value energetic leaders who thrive on teamwork, problem-solving, and making every guest feel valued. This paid position offers an exciting opportunity to grow your career in the vibrant world of hospitality management.

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person