Front Desk Supervisor

Overview

Join our dynamic hospitality team at the COURTYARD BY MARRIOTT CHICAGO GLENVIEW as a Front Desk Supervisor, where you will lead the front desk operations with energy, enthusiasm, and a passion for delivering exceptional guest experiences. This pivotal role combines leadership, customer service excellence, and operational oversight to ensure smooth check-in/check-out processes, guest satisfaction, and efficient management of hotel services. As a key ambassador of our hospitality brand, you will motivate your team to provide top-tier service while maintaining high standards of professionalism and hospitality management. Your multilingual skills and hotel management expertise will help create memorable stays for our diverse clientele.

Duties

• Supervise daily front desk activities, ensuring seamless check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms.
• Lead and motivate front desk staff to deliver outstanding guest services, including handling guest inquiries, complaints, and special requests with professionalism and a positive attitude.
• Oversee reservation management through hospitality reservation systems, optimizing room allocations and maximizing occupancy.
• Train staff on hotel emergency procedures, phone etiquette, customer service problem-solving, and guest relations to uphold service excellence.
• Manage guest communications via phone and in person, ensuring clear, courteous interactions that reflect our commitment to hospitality standards.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and facilities meet quality standards.
• Conduct night audits when required, verifying all financial transactions and ensuring accurate record-keeping for operational integrity.

Qualifications

• Proven experience in hospitality management or hotel front desk supervision with a strong background in hotel experience and property management systems (PMS).
• Excellent customer service skills with a focus on guest relations, problem-solving, and client communication.
• Multilingual or bilingual abilities are highly desirable to serve our diverse guest base effectively.
• Familiarity with hotel management software such as OPERA or similar systems is essential.
• Knowledge of hotel emergency procedures, night audit processes, and resort operations is preferred.
• Strong leadership skills with the ability to train and motivate a team in a fast-paced environment.
• Exceptional phone communication skills coupled with professional phone etiquette.

Join us to be part of an energetic team dedicated to creating memorable experiences for every guest! We value passionate individuals who thrive in hospitality environments and are eager to lead by example in delivering top-tier service across all touchpoints.

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person