Front Desk Supervisor

Company Profile

Super 8 By Wyndham Duncan is a well-established hotel in Duncan, British Columbia, offering comfortable and affordable accommodations to travelers, tourists, and business guests. With amenities including complimentary breakfast, Wi-Fi, parking, and meeting facilities, the hotel is committed to providing friendly, reliable, and high-quality customer service. Our dedicated team of nine employees works together to ensure a welcoming and memorable experience for every guest.

Position Overview

We are seeking a highly organized, professional, and customer-focused Front Desk Supervisor to join our team. The ideal candidate will have strong communication, leadership, and interpersonal skills, with a commitment to providing excellent guest service and supporting a positive, efficient hotel environment.

Job Duties and Responsibilities

• Supervise, coordinate, and schedule the activities of front desk and guest services staff to support smooth daily hotel operations.
• Monitor staff performance, provide guidance and support, and assist with training new employees on customer service standards and hotel procedures.
• Oversee check-in and check-out procedures, reservations, and guest inquiries to ensure a welcoming and efficient guest experience.
• Address guest concerns and complaints promptly and professionally, working to resolve issues and maintain guest satisfaction.
• Ensure front desk operations follow company policies, health and safety requirements, and established service standards.
• Maintain accurate records of reservations, payments, and guest information using hotel reservation and front desk systems.
• Assist with preparing staff schedules and arranging shift coverage to maintain appropriate front desk staffing.
• Coordinate with housekeeping, maintenance, and management to support guest needs and address operational concerns.
• Ensure the front desk and lobby areas are clean, organized, and welcoming for guests.
• Lead by example by demonstrating professionalism, reliability, teamwork, and a strong commitment to customer service.
• Assist with monitoring and ordering front desk supplies and materials and maintain operational records and reports as required.

Employment requirements:

• Completion of secondary school.
• At least one year of experience in front desk, guest services, or a related hospitality role, with supervisory or team-lead experience.
• Diploma or certificate in hospitality, hotel management, or a related field; an equivalent combination of relevant education and experience may be considered.
• Basic to intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with hotel reservation or front desk systems is an asset.
• Competence in operating a multi-line telephone system or switchboard.

Your Skills:

• Strong communication, interpersonal, and customer service skills with a focus on creating positive guest experiences.
• Working knowledge of hotel reservation and front desk systems, with the ability to learn new software quickly.
• Strong organizational and multitasking skills, with a proactive and service-oriented approach.
• Ability to handle guest concerns and resolve conflicts calmly, professionally, and effectively.
• Demonstrates reliability, accountability, teamwork, and professionalism in the workplace.
• Ability to work independently while also contributing effectively as part of a team.
• Positive and adaptable attitude with a commitment to maintaining high standards of guest service.

Contact information/how to apply:

Email resume to: [email protected]

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

Pay: $25.50 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person