Front Desk Supervisor

Overview

Join our dynamic hospitality team as a Front Desk Supervisor and lead the guest experience from the moment visitors arrive! In this energetic role, you will oversee front desk operations, ensure exceptional customer service, and manage a talented team dedicated to creating memorable stays. Your leadership will set the tone for guest relations, streamline check-in/check-out processes, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment and are passionate about delivering outstanding guest experiences, this is the perfect opportunity to shine!

Duties

• Supervise daily front desk activities, ensuring smooth check-in and check-out procedures using property management systems (PMS) such as PEP
• Lead and motivate front desk staff to deliver exceptional customer service, including handling guest inquiries and resolving issues promptly
• Manage reservations efficiently through hospitality reservation systems, accommodating special requests and maximizing occupancy
• Oversee guest relations by addressing concerns, providing local information, and ensuring overall satisfaction with a friendly, professional approach
• Implement hotel emergency procedures swiftly and effectively to ensure guest safety at all times
• Conduct night audits to reconcile daily financial transactions and maintain accurate records of guest accounts
• Maintain phone etiquette standards while managing high-volume calls, providing clear communication and client engagement

Experience

• Proven experience in hospitality management or hotel front desk operations with a strong background in customer service and guest relations
• Familiarity with property management systems (PMS), especially OPERA or comparable platforms
• Multilingual or bilingual skills are highly desirable to serve diverse clientele effectively
• Knowledge of hotel emergency procedures, night audit processes, and resort experience is preferred
• Demonstrated ability to problem-solve customer service issues quickly and professionally in a fast-paced environment
• Prior experience working with hospitality reservation systems and hotel management software is essential
• Strong communication skills, including phone communication and client interaction, are vital for success in this role

Embark on an exciting journey where your leadership transforms guest stays into unforgettable experiences! We’re committed to fostering an inclusive environment that values your expertise in hospitality management while offering opportunities for growth. Join us today to make a positive impact in the world of hospitality!

Pay: $16.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Work Location: In person