Front Desk Supervisor

Front Desk Agent – Aloft Miami BrickellJob Overview

Aloft Miami Brickell, a Marriott hotel, is seeking an energetic, dependable, and guest-focused Front Desk Agent to join our team.

The ideal candidate has a positive attitude, strong customer service skills, and the ability to remain professional while resolving guest concerns. We are looking for someone who works well as part of a team, communicates effectively, arrives on time and ready to work, and understands the importance of creating a great guest experience.

Schedule flexibility is required. Candidates must be available to work weekdays, weekends, holidays, and both AM and PM shifts based on business needs.

Responsibilities

• Welcome guests with a friendly, energetic, and professional attitude.
• Complete guest check-in and check-out accurately and efficiently.
• Provide excellent customer service throughout the guest's stay.
• Respond to guest questions, requests, and concerns in a professional and timely manner.
• Use good judgment and problem-solving skills to resolve guest issues whenever possible.
• Communicate effectively with Housekeeping, Engineering, Management, and other hotel departments.
• Answer telephone calls professionally and assist guests with hotel information and requests.
• Process payments, deposits, incidental authorizations, and other transactions accurately.
• Assist with reservations and understand hotel rates, room types, packages, and Marriott Bonvoy benefits.
• Follow hotel procedures regarding guest privacy, safety, security, keys, payments, and emergency situations.
• Maintain a clean, organized, and professional Front Desk area.
• Complete shift responsibilities, logs, and required documentation accurately.
• Support fellow team members during busy periods and help maintain a positive work environment.
• Arrive on time, in proper uniform, and prepared to begin the scheduled shift.
• Perform additional duties as assigned by hotel management.

Qualifications

• Previous hotel, hospitality, or customer service experience preferred.
• Marriott experience is a plus but not required.
• Experience with a hotel Property Management System (PMS) is preferred.
• Strong customer service and problem-solving skills.
• Friendly, positive, and professional attitude.
• Strong communication and interpersonal skills.
• Dependable and punctual.
• Must be a team player and willing to assist other departments when needed.
• Comfortable handling guest complaints and finding reasonable solutions.
• Ability to remain calm and professional in a fast-paced environment.
• Bilingual English/Spanish is a plus.
• Must be able to work independently as well as part of a team.

Availability Requirements

Flexible availability is required.

Candidates must be available to work:

• Weekdays
• Weekends
• Holidays
• AM shifts
• PM shifts

Schedules are based on hotel occupancy and operational needs. Weekend availability and reliable attendance are essential requirements of this position.

What We Are Looking For

We are looking for someone who brings good energy to the Front Desk, enjoys helping people, and understands that hospitality is about creating a welcoming experience while also protecting the hotel's operation.

The right candidate is dependable, respectful, solution-oriented, and willing to work together with the team to deliver excellent service.

If you enjoy interacting with guests, solving problems, and working in a fast-paced hospitality environment, we would love to hear from you.

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Free parking

Work Location: In person