Front Desk Supervisor

The Front Office Supervisor is responsible for ensuring the efficient operation of the Front Office during assigned shifts while providing leadership, coaching, and support to Front Desk team members. This position promotes exceptional guest service, resolves guest concerns, maintains compliance with hotel policies and brand standards, and assists with training, scheduling, and operational oversight. The Front Office Supervisor serves as a role model for service excellence and helps create a positive environment for both guests and team members.

Front Office Operations and Shift Leadership

• Supervise Front Desk operations during assigned shifts to ensure efficient and effective service delivery.
• Monitor guest arrivals, departures, room status, and overall front office activity.
• Assign work responsibilities and provide direction to Front Desk team members.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Maintain accurate room status information and communicate updates to appropriate departments.
• Manage guest relocations, room moves, and other operational adjustments as needed.
• Respond promptly and effectively to guest inquiries, concerns, and service requests.
• Resolve guest complaints and service recovery situations using sound judgment and professionalism.
• Ensure consistent delivery of exceptional guest experiences.
• Escalate significant guest concerns to management when appropriate.

QUALIFICATIONS

Education

• High School Diploma or equivalent required.
• Associate's or Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred.

Experience

• Two (2) years of Front Office, Guest Services, or hospitality experience preferred.
• Previous supervisory or leadership experience preferred.
• Experience with cash handling, scheduling, and hotel operations preferred.

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person