Front Desk Supervisor

Overview

Join our dynamic hospitality team as a Front Desk Supervisor, where your leadership and customer service expertise will set the tone for an exceptional guest experience. In this vital role, you'll oversee daily front desk operations, ensure seamless guest check-ins and check-outs, and coordinate with various departments to uphold the highest standards of hospitality. Your energetic approach and attention to detail will inspire your team and create a welcoming environment for all visitors. This paid position offers an exciting opportunity to develop your hotel management skills while making a positive impact on our guests’ stay.

Duties

• Supervise front desk staff to deliver outstanding guest services, ensuring smooth check-in and check-out processes.
• Manage reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency.
• Handle guest inquiries, complaints, and special requests with professionalism, problem-solving skills, and a friendly attitude.
• Oversee night audit procedures to reconcile daily financial transactions and prepare reports for management review.
• Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and maintain property standards.
• Train new team members on front desk operations, phone etiquette, multi-line phone systems, and hotel emergency procedures.
• Maintain guest relations by providing personalized service, ensuring a memorable stay for all visitors.

Skills

• Proven experience in hospitality management or hotel front desk operations with a strong understanding of customer service principles.
• Multilingual or bilingual abilities that facilitate effective communication with diverse guests.
• Proficiency in hospitality reservation systems such as OPERA or comparable property management software (PMS).
• Excellent customer service skills combined with active listening and problem-solving capabilities.
• Strong knowledge of hotel management practices, including guest relations, night audit procedures, and emergency protocols.
• Exceptional phone communication skills with experience managing multi-line phone systems and practicing professional phone etiquette.
• Ability to handle high-pressure situations calmly while maintaining a positive attitude; resort experience is a plus.

Join us in creating memorable experiences for our guests through energetic leadership and dedicated service!

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person