Front Desk Supervisor

Job Overview

We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to deliver seamless service. Your leadership will set the tone for a welcoming environment, uphold hotel standards, and ensure efficient reservation processes. If you thrive in a fast-paced hospitality setting and possess strong communication skills, this is your opportunity to shine and make a meaningful impact on our guests’ stay.

Responsibilities

• Supervise front desk staff to deliver outstanding customer service and maintain high standards of hospitality management
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency using property management systems (PMS) such as OPERA or similar platforms
• Manage guest inquiries, complaints, and special requests with professionalism and problem-solving skills to enhance guest satisfaction
• Coordinate reservations using hospitality reservation systems, ensuring proper booking procedures for individual guests and groups
• Train team members on hotel procedures, phone etiquette, multi-line phone systems, and emergency protocols to uphold operational excellence
• Handle night audit responsibilities, reconciling accounts and preparing reports to support financial accuracy
• Maintain guest relations by proactively addressing concerns, providing local information, and fostering a welcoming atmosphere

Qualifications

• Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems (PMS) such as OPERA or comparable platforms
• Excellent customer service skills with a focus on guest satisfaction and problem-solving abilities
• Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively
• Familiarity with hotel emergency procedures, night audit processes, and resort experience is preferred
• Strong communication skills via phone and in person, including multi-line phone system operation and phone etiquette
• Previous experience working with hotel management software, customer service problem-solving techniques, and client communication strategies
• Ability to work flexible hours including nights, weekends, and holidays in a dynamic hospitality environment

Join us in creating memorable experiences for our guests by leading with enthusiasm, professionalism, and a passion for hospitality. We value energetic team players committed to delivering exceptional service at every touchpoint!

Pay: $23.24 - $27.99 per hour

Work Location: In person