Front Desk Supervisor

The Front Desk Supervisor is dedicated to the Center’s mission of providing affordable access to an

integrated and coordinated health care home for all members of our community under one roof.

The Front Desk Supervisor is responsible for all aspects of the front desk operations, including patient appointments, collections, billing, and satisfaction for primary, dental, behavioral health and OBGYN patients. In addition, the Supervisor assists with regulatory training, compliance, and employee supervision. This position requires an experienced supervisor capable of multitasking daily.

This position requires compliance with the Center’s Compliance Program and Standards of Conduct and applicable policies and procedures. Such compliance will be considered as part of a regular performance appraisal. Failure to comply with the Center’s standards, including the failure to report any conduct or event that potentially violates legal or compliance requirements, will be met by the enforcement of disciplinary action, up to and including possible termination.

Essential Functions

1. Supervises Patient Services staff and provide coaching and mentoring to guide and encourage their professional growth. Coordinate the annual performance evaluation and decisions regarding the hiring/termination of subordinates.

2. Collects, reviews, and reconciles front desk cash and credit deposits as well as Nova Scripts monies to ensure proper collection on behalf of the front desk. Conducts daily bank deposits and petty cash reconciliations as required. Works with the Center’s internal billing to ensure billing is completed timely and accurately each month. Collaborates with the Revenue Cycle Manager to ensure patient payment plans collections are paid at the front desk upon check-in.

3. Internally, serves as the point of contact for onsite issues and provides resolution to ensure day-to-day operations run smoothly. Works closely with assigned practice(s) and practice director(s) to ensure provider schedules are open or blocked as requested by practice director. Provides support to ensure vendors, visitors, and other third partner organization visits and requests are coordinated, and facility needs met.

4. Collaborates daily with members of the OPS Leadership team to ensure all front desks function in a streamlined fashion. This includes ensuring that policies, procedures, and processes are implemented uniformly. Maintains or supports adequate staffing, training, and coaching across the assigned areas of the Operations department.

5. This position often involves other duties as assigned by the COO.

Qualifications, Education, and Experience

1. Bachelor’s Degree (Health, Management, and/or Other Relevant Field) preferred.

2. Knowledge of Administrative, Clinical, and Management Requirements in a Health Care Setting (Billing, Collections, Appointment, Coding, and EHR Systems) And of Clinical Regulatory Requirements.

3. Supervisory Experience, 3-5 Personnel

4. Bilingual English & Spanish (Oral and Written), Strongly Preferred