Front Desk Supervisor

The Branch Supervisor is responsible for overseeing the daily operations of the center, ensuring compliance with

Dubai Health Authority (DHA) regulations, maintaining high service standards, driving sales and profitability,

managing staff performance, and enhancing the client experience. This role requires strong leadership, operational

excellence, and a customer-focused approach to meet business objectives.

Key Responsibilities:

1. Operations Management:

● Oversee day-to-day branch operations, ensuring smooth functioning of the front desk and adherence to

company policies and standards.

● Manage staff schedules, attendance, and ensure adequate coverage for all shifts.

● Ensure timely opening and closing of the branch.

● Maintain an organized, clean, and well-stocked facility to uphold brand standards.

● Monitor and optimize appointment scheduling to maximize efficiency and revenue.

● Ensure compliance with DHA salon regulations, including hygiene, sanitation, licensing, and operational

guidelines.

● Ensure all necessary permits and health standards are met and maintained.

● Conduct regular internal audits to ensure full regulatory compliance.

2. Customer Service & Client Experience:

● Ensure a first-class client experience by delivering exceptional service standards.

● Address client inquiries, concerns, and complaints in a professional and timely manner.

● Implement strategies to enhance client retention and satisfaction.

● Monitor client feedback, handle google reviews and take corrective actions as needed.

● Support team members in handling challenging client interactions.

3. Sales & Revenue Growth:

● Drive retail and service sales by implementing effective sales strategies.

● Ensure team members are knowledgeable about treatments, products, and promotions.

● Train and motivate staff to achieve sales and performance targets.

● Monitor and analyze sales performance, taking action to improve results.

● Identify opportunities for local marketing and promotions to increase footfall.

4. Staff Supervision & Development:

● Supervise and manage a team of therapists and support staff.

● Conduct regular team meetings and daily briefings to align on goals and expectations.

● Provide coaching, feedback, and training to enhance team performance.

● Handle disciplinary actions, conflict resolution, and ensure a positive work environment.

● Ensure all staff adhere to grooming, uniform, and professional conduct standards.

● Ensure staff are trained and updated on DHA hygiene and safety regulations.

5. Inventory & Stock Management:

● Oversee inventory levels, ensuring availability of products and consumables.

● Monitor product usage and minimize wastage.

● Ensure stock is ordered and replenished in a timely manner as per company process.

● Conduct regular audits to maintain accurate stock records.

6. Compliance with DHA Regulations:

● Ensure the branch meets DHA salon and hygiene standards, including sterilization, cleanliness, and safety

protocols.

● Stay updated on regulatory changes and implement necessary adjustments.

● Ensure all therapists and staff have valid DHA licenses and certifications where applicable.

● Conduct regular inspections and address any non-compliance issues immediately.

7. Reporting & Financial Management:

● Track and report key performance metrics, including revenue, client retention, and staff productivity.

● Ensure daily cash handling procedures and financial transactions are accurate.

● Work with the finance team to manage petty cash and minimize unnecessary expenses.

● Identify cost-saving initiatives while maintaining service quality.

Qualifications & Experience:

● Experience: Minimum 3-5 years in a supervisory role within a beauty, wellness, or medical

aesthetics center.

● Education: Diploma in Beauty Therapy, Business Administration, or related field preferred.

● Knowledge & Compliance:

○ Strong understanding of DHA regulations for salons and wellness centers.

○ Ability to implement and enforce hygiene, health, and safety protocols.

● Skills:

○ Strong leadership and team management abilities.

○ Excellent communication and customer service skills.

○ Sales-driven with a proven track record in revenue generation.

○ Ability to handle operational challenges and problem-solving.

○ Proficiency in scheduling and CRM systems.

Key Performance Indicators (KPIs):

● Client Retention Rate: Maintain a high level of repeat clients - aim for 85%

● Sales Performance: Achieve revenue and sales targets.

● Operational Efficiency: Minimize scheduling gaps and downtime.

● Staff Performance: Ensure team meets individual and collective KPIs.

● Customer Satisfaction: Maintain high ratings and positive client feedback.

● Regulatory Compliance: Ensure full adherence to DHA health and safety standards.

● Google Review Ratings

Work Schedule & Compensation:

● Location: Dubai

● Work Hours: 48 hours a week over 5 days a week, [schedule to be determined based on operational needs]

● Salary: Competitive, with performance-based incentives

Pay: AED7,000.00 - AED9,000.00 per month

Application Question(s):

• Do you have an experience working in a clinic, salon or healthcare setting?

Work Location: In person