Front Desk Supervisor

Job Description: Front Desk Supervisor (Hotel)

1. Job Summary

We are seeking a professional, organized, and customer-focused Front Desk Supervisor to oversee daily front desk operations and supervise reception staff in a hotel. The successful candidate will ensure efficient check-in and check-out procedures, excellent guest service, accurate record-keeping, and smooth coordination between the front desk and other hotel departments.

2. Job Description

• Supervise and coordinate the daily activities of front desk and reception staff.
• Ensure guests are welcomed professionally and attended to promptly.
• Oversee guest check-in, check-out, room assignments, and reservation processes.
• Monitor staff performance, attendance, grooming, and adherence to hotel service standards.
• Handle guest complaints, inquiries, and special requests professionally.
• Coordinate with housekeeping to ensure rooms are clean, available, and ready for guests.
• Ensure accurate recording of guest information, bookings, payments, and room occupancy.
• Assist with billing issues, payment processing, and reconciliation of front desk transactions.
• Prepare shift reports, occupancy reports, and other operational records.
• Train new front desk employees and provide guidance to existing team members.
• Ensure proper handover between shifts and communicate important updates.
• Coordinate with management and other departments to resolve operational challenges.
• Monitor front desk supplies and ensure the reception area remains clean and organized.
• Enforce hotel policies, security procedures, and guest confidentiality standards.
• Recommend improvements to enhance guest satisfaction and front desk efficiency.

3. Requirements/Skills

• A degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is an advantage.
• Minimum of 2 years of experience in hotel reception or front desk operations, preferably in a supervisory role.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership, organizational, and problem-solving abilities.
• Knowledge of hotel management software, reservation systems, and Microsoft Office.
• Good numerical skills and experience with billing and payment records.
• Ability to handle guest complaints and manage multiple tasks under pressure.
• Professional appearance, attention to detail, and a positive attitude.
• Ability to work shifts, weekends, and public holidays when required.

Pay: ₦100,000.00 per month

Work Location: In person